Senior Account Manager
Senior Account Manager
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Job Description
Take your career to new heights with Loopio!
Loopio is looking for an experienced resultsdriven relationshipfocused and processoriented individual who wants to take their account management to the next level! In this role you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers who drive customer adoption to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.
Youll also be joining a rapidgrowth company with endless opportunities to accelerate your career! Are you ready for your next adventure
What Youll Be Doing
Leading endtoend conversations around Renewal negotiations and Expansion opportunities with your portfolio of Enterprise customers (Employees).
Build meaningful relationships with Loopio customers at all levels through engaging emails phone calls video and inperson meetings.
Map customer organizations and develop strategies to build relationships with new business units product lines or regions.
Partner closely with Customer Success Managers to understand customer adoption of Loopio develop thoughtful pricing strategies and identify expansion opportunities.
Negotiate contract terms and pricing with guidance from relevant internal departments and management.
Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success.
Present to key stakeholders and executives the value of expanding Loopios usage within their organization. Own executive relationships with your assigned book of business.
Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage.
Build engaging playbooks email templates and meeting frameworks to help support the growth and success of your accounts.
Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk.
Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals.
License Management monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
Work with and maintain relationships with the various teams at Loopio Product and Development Marketing Sales CS Teams to communicate customer feedback and priorities.
Distill and present insights to our internal teams on key learnings from working closely with our customers.
Occasionally travel outside of Canada to support Loopio events or onsite customer meetings.
What Youll Bring to the Team
3 years of experience in an Account Manager Account Executive or similar role preferably in B2B SaaS.
Proven track record of developing sales opportunities and managing complex deal cycles.
Experience growing and maintaining relationships with named accounts across different verticals in Financial Services Technology and Business Services.
Ability to develop relationships with senior leaders and Clevel executives.
Excellent ability to build crossfunctional relationships and be a team player.
Exceptionally analytical and a keen ability to derive insights from data and reporting.
Highly organized; your calendar reminders have calendar reminders.
Highly effective communicator you will be speaking with existing Loopio customers and presenting our solution to broader groups.
Highly strategic; you like to understand the big picture and new ways to drive forward highlevel organizational goals.
Experience using a dynamic tech stack including Salesforce and Gainsight.
Where Youll Work
Loopio is a remotefirst workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.
Our employees (or Loopers as we call ourselves!) live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).
The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible coworking locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient coworking space located in the heart of Downtown Toronto and a 12minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youll Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1on1s we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental wellbeing starting day 1 with Loopio.
Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a workfromhome budget to help get your home office all set up.
Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in townhalls AMA (AskMeAnything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four active Employee Resource Groups offer opportunities for employees to learn and connect yearround.
Youll be a part of an awardwinning workplace with an opportunity to make a big impact on the business.
Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.
Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few!) youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.
AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.
Required Experience:
Manager
Employment Type
Full-Time
