Tech Support Advisor â Antivirus Specialist with French and English
Tech Support Advisor â Antivirus Specialist with French and English
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Job Description
Antivirus Support Specialist: Deliver superior customer support for antivirus software managing inquiries about accounts subscriptions and technical issues through phone and remote sessions.
Problem Solver: Efficiently resolve customer issues related to software purchases renewals account management and refunds ensuring a smooth experience.
Technical Expert: Guide customers through the installation reinstallation and troubleshooting of antivirus programs ensuring maximum security and functionality.
Qualifications :
- Excellent verbal & written skills in French (B2H/C1 Level).
- Good verbal & written skills in English (B2 Level).
- Previous experience in Customer Service is an advantage.
- Intermediate technical PC knowledge and ability to multitask.
- Communication skills and ability to maintain a good relationship with customers assisting them in finding the best solution.
- Positive attitude and great interpersonal skills with a can do attitude.
- Ability to present complex information in a simple and understandable way.
Additional Information :
- Fixed working hours from 10:00 to 19:00 Monday to Friday with no weekend shifts.
- Flexible workfromhome options.
- Worldclass online initial training to get you started.
- Stable job with a longterm contract.
- Comprehensive health and life insurance.
- 21 days of paid annual leave.
- Food vouchers.
- Defined career paths with a focus on technical growth.
- Competitive salary.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
