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Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Your time is now to be your exceptional best at Old Mutual!
About Us
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings Property and Casualty Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Qualifications and Experience required:
Communicate the functions strategy and its relationship to the organizations mission vision and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission vision and values and do extraordinary things to achieve the organizations business goals.
Develop a personal network of senior managers within the business sector and at relevant advisory and regulatory bodies. Represent the organization at major business sector events. Obtain market intelligence promote the organization and enhance its reputation.
Lead a crossfunctional internal team (e.g. technical commercial and legal) to configure a very complex highvalue tailored or bespoke productandservices solution and associated contractual terms that meet the customers strategic goals at an international or global level. Present the solution to customer representatives and negotiate agreement with the customer and internal colleagues to ensure that customer needs are met at an acceptable level of commercial risk or alternately review and authorize complex sales proposals to ensure that they are constructed within acceptable commercial and risk parameters.
Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
Develop and propose annual business plans for a given area or department ensuring alignment with strategy. Recommend financial and headcount budgets; propose business targets for example revenues or other key performance indicators (KPIs); and schedule key activities/projects ensuring integration with other elements of the organization.
Develop internal marketing plans and work collaboratively with other departments to improve internal relationships in a large organization and to build strong external customer relationships.
Develop and implement a relationship management plan for strategic complex existing accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective twoway flow of information and resolution of issues. Manage key client and customer relationships often through account teams to ensure their ongoing satisfaction and loyalty.
Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
Develop and implement a relationship management plan for strategic complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective twoway flow of information and resolution of issues.
Manage budget plans for a department. May involve development or delivery or both.
Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organizations formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organizations talent pool.
Skills
Building Trust Buying Process Client Needs Assessments Commercial Acumen Consultative Selling Customer Understanding Direct Selling Executing Plans Identifying Customer Needs Identifying Sales Opportunities Oral Communications Sales Software UpsellingCompetencies
Builds Effective TeamsBuilds NetworksBusiness InsightCollaboratesCommunicates EffectivelyCustomer FocusDrives Vision and PurposeEnsures AccountabilityEducation
NQF Level 9 MastersClosing Date
15 May 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
Manager
Full-Time