drjobs Desktop/Field Technician

Desktop/Field Technician

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1 Vacancy
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Job Location drjobs

Iowa City - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in Iowa City/Cedar Rapids IA area. It is a contract position with 6 months to start with strong potential for extension. They will use their home as a base and travel to company sites in the surrounding region. The role is primarily onsite (at least 4 days/week) and offers benefits!

Responsibilities

  • Travel locally to assigned client sites to provide IT support and hardware servicing.
  • Troubleshoot and resolve issues related to PCs laptops printers servers and mobile devices.
  • Handle IT moves adds and changes including installation and configuration of equipment.
  • Perform basic networking tasks including cabling and troubleshooting connectivity.
  • Collaborate with the network team and escalate issues as necessary.
  • Set up and support MFA and mobile devices (phones and tablets).
  • Provide friendly responsive customer service to onsite staff.
  • Create manage and resolve service tickets with attention to priority and impact.
  • Maintain accurate documentation of activities and installations.

Min

USD $28.00/Hr.

Max

USD $30.00/Hr.

Qualifications

  • 3 years of IT support or desktop support experience.
  • Strong hardware/software troubleshooting skills.
  • Basic networking knowledge and ability to perform cabling tasks.
  • Familiarity with Active Directory and Office 365 (O365).
  • Experience with mobile device setup and MFA.
  • Excellent communication and customer service skills.
  • Selfmotivated and capable of working independently.

Physical & Travel Requirements:

  • Travel between sites with mileage reimbursed at current IRS rate.
  • Capable of lifting up to 15 lbs. (e.g. laptops printers).
  • Frequent walking bending and working in potentially loud or dusty environments.
  • Initial training week (first week of employment) to be held in San Jose CA flight lodging and meals fully reimbursed.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

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