IT Client Support Specialist I
IT Client Support Specialist I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
UCF IT:
UCF IT is an impressive multidepartmental organization that is committed to achieving the highest standards of the UCF Creed Integrity Scholarship Community Creativity and Excellence. Being one of the largest university divisions (that includes multiple area campuses) UCF IT prides itself on being able to adapt and conform to the growing changes at one of the nations largest metropolitan universities.
At the University of Central Florida we challenge each other and ourselves to do extraordinary things. As a model for higher education in the 21st century we create a largescale positive effect on our students our region and our world. For UCF faculty and staff that means greater challenges to tackle more meaningful opportunities to grow and rewarding experiences.
Were seeking qualified individuals with the passion and talent to help UCF fulfill its mission of being an academic partnership and research leader. Ready to join our team
The Opportunity:
The IT Client Support Specialist I is responsible for Overseeing our technology lending operations that provides technology and student assistance at the downtown campus. As well providing IT support including software and hardware troubleshooting configuration and installation. Support is provided over multiple channels including phone email chat walkup and deskside. This position will be providing support at our UCF Downtown location.
Responsibilities:
Maintain Lending Inventory and reporting unreturned devices.
Maintain upgrade install diagnose and repair hardware including desktops laptops peripherals and accessories.
Perform installation of software and operating systems (Windows macOSLinux).
Use electronic and networking testing equipment to diagnose computer equipment problems and troubleshoot network issues.
Assist in creating knowledge base articles to document solutions processes and procedures.
Provide client education on how to use equipment software and university systems.
Work with vendor escalation services process vendor support tickets for UCF IT and communicate effectively with UCF IT Infrastructure management and clients.
Meet assigned Objectives & Key Results (OKR) and service level target metrics on an annual basis to ensure high level of service delivery.
Follow Standard Operating Procedures within UCF IT and the Infrastructure department to perform: Change Management Request Management Incident Management and Problem Management functions within ServiceNow.
Minimum Qualifications:
High School Diploma or Equivalent and 4 years of relevant experience or a Bachelors degree and 0 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
Experience with Windows 10 and Windows 11.
Experience with macOS.
Customer service experience.
Deskside support experience.
Familiarity with ServiceNow.
Familiarity with BeyondTrust or similar remote support tools.
Special Instructions to the Applicants:
Please note Monday Thursday typically 8:00 AM 5:00 PMwith open availability on Fridays between 8:00 AM 5:00 PM. and can include occasional shift changes as needed.
This position must be available 24/7 in case of an emergency and may be asked to work during emergency situations including early late weekend holiday hours and/or university closures such as during a hurricane since UCF IT is considered a mission essential component of UCFs operational capability.
Other duties may include a temporary supervisory role for the subunit within the department if the supervisor is unavailable (examples: sick or annual leave)
Position may be moved to a different support location on or off campus based on the needs of the campus community
Are you ready to unleash YOUR potential
As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LIONSITE
Department
UCF ITWork Schedule
Monday Friday; 8:00 AM 5:00 PMType of Appointment
RegularExpected Salary
$20.29 to NegotiableJob Posting End Date
0AMVeterans Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans Preference please visit a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smokefree campus and an EVerify employer.
If an accommodation due to a disability is needed to apply for this position please callor email .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
