Housing Resource Center Managers â Southeast Texas Disaster Recovery
Housing Resource Center Managers â Southeast Texas Disaster Recovery
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Job Description
ICF seeksaHousing Resource Center Manager to support and promote recovery throughCommunity Development Block Grant Disaster Recovery (CDBGDR)programs in East and Southeast Texas region. You will be responsible for managing and supervising the Housing Advisors at one of our Housing Resource Centers which will be providing survey and application intake services and case management. You must have experience with CDBGDR Housing programs including federal state and local guidelines regulations policies and procedures. You should have a thorough understanding of staff roles and responsibilities as well as knowledge of other federal state and private nonprofit disaster recovery assistance programs.
As aHousing Resource Center Manager you will also work closely with the Project Team and the Program Manager; clearly communicate case management production provide guidance and oversight of case managers.
Essential Duties:
- Manage the operation of the Housing Resource Center (HRC) while ensuring that the HRC operations run efficiently and effectively to provide the highest level of customer service to the applicants.
- Train supervise and evaluate the HRC support staff and Housing Advisors.
- Provide guidance and assessment of staff as needed.
- Track and report team performance metrics to ensure compliance with the contract.
- Manage scheduling and timesheets for all HRC staff.
- Adhere to compliance with all applicable rules and regulations: maintain discretion and confidentiality.
- Effectively utilize all available resources.
- Meet regularly with HRC support staff and Housing Advisors to keep abreast of issues specific to the HRC community and applicants.
- Keep HRC staff and Housing Advisors informed of policies and procedures including changes and other related information.
- Ensure HRC support staff and Housing Advisors meet program deliverables and outcomes.
- Provide reports and status to the Team Manager and identify trends to make recommendations on necessary changes to policies and procedures as needed.
- Participate in community meetings and other activities to promote the program services and information provided at the HRC.
- Develop and sustain a level of professionalism among all HRC staff and applicants.
Performs other duties as required.
Minimum Qualification:
- College Degree in a related field or 4 years equivalent experience.
- At least 4 years of experience working in the following areas in a management role: disaster recovery program management; Social Services Block Grant (SSBG) HUD CDBG CDBGDR and/or FEMA Programs.
Preferred Qualification/Skills:
- Working knowledge of Outlook Word Excel and PowerPoint.
- Excellent professional verbal and written communication skills able to work in a fastpaced environment with the flexibility to adapt to changing priorities and deadlines.
- Abilitytolearnanalyzeandunderstandcomplex documents such astax returns property deeds insurance disasterrelated documentation and other programrelated documents.
- Demonstrated ability to review documents at a close level of detail and catch subtle differences.
- Skilled in multitasking organizing and prioritizing work in a fastpaced environment.
- Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
- Ability to work successfully with socioeconomically and a variety of applicants.
- A flexible schedule that can accommodate some evening or weekend work as may be required.
- Experience in disaster recovery and/or housing support services or programs.
- Bilingual in English and Spanishis a plus.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$89203.00 $151646.00Texas Client Office (TX88)Required Experience:
Manager
Employment Type
Full-Time
