Sr. Network Operations Engineer

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.

Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

This opportunity places you at the operational heart of a trailblazing biotech organization transforming the landscape of global health. As a Senior Network Operations Engineer you will ensure the seamless performance of Modernas global network infrastructure. Your mission is to drive stability efficiency and reliability across daily operations proactively monitor performance and collaborate on escalations and incident response.

Reporting to the Senior Manager Network Operations you will be instrumental in streamlining network processes managing vendor coordination and optimizing SOPs and alerting mechanisms. This is a handson impactheavy individual contributor role at our Warsaw site supporting the global scale and 24/7 reach of our critical network systems. Youll have the opportunity to deepen your technical mastery while shaping the backbone of Modernas digital and operational successand be positioned to explore new integrations with cuttingedge Generative AI technologies in the infrastructure space.

Heres What Youll Do:

Your key responsibilities will be:

• Oversee Tier 1 and Tier 2 network operations ensuring fast effective incident response and issue resolution.

• Act as the escalation point for Tier 3 issues collaborating with Network Engineering to resolve complex challenges.

• Maintain and continuously refine SOPs playbooks and troubleshooting documentation to improve team autonomy and efficiency.

• Monitor global network performance using observability tools and proactively identify and remediate anomalies.

• Collaborate with monitoring teams to optimize alerts enhance visibility and ensure systemwide awareness.

Your responsibilities will also include:

• Participate in oncall rotations ensuring 24/7 support coverage for critical infrastructure and events.

• Serve as a core contributor during incident management cycles coordinating stakeholders and facilitating postincident reviews.

• Track and report on key performance metrics and participate in continuous improvement initiatives.

• Assist in managing vendor relationships and support contracts ensuring issues are resolved within SLA timelines.

• Work closely with Service Managers and change management stakeholders to optimize operational practices and enforce compliance.

The key Moderna Mindsets youll need to succeed in the role:

• We behave like owners. The solutions were building go beyond any job description.
  In this role ownership isnt optionalits essential. You will be entrusted with the integrity of Modernas global network and expected to lead through accountability precision and a continuous improvement mindset.

• We digitize everywhere possible using the power of code to maximize our impact on patients.
  From automation of network operations to integration with observability and AI tools this mindset empowers you to scale your impact through digital transformation maximizing reliability and performance across our tech landscape.

Heres What Youll Need (Basic Qualifications)

• 7 years of experience in network operations or a related field with a strong focus on Tier 1/2 support and incident management

• Proven expertise in monitoring network performance troubleshooting issues and managing daily operations in a 24/7 global environment.

• Solid technical background in network fundamentals including routing switching and basic network security principles.

• Proficiency with network monitoring tools and ITSM systems to manage incidents and service requests.

• Excellent problemsolving skills strong communication abilities and a customerfirst mindset.

Heres What Youll Bring to the Table (Preferred Qualifications):

• Experience working in GxPregulated environments is a plus. If no prior GxP experience the engineer should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations.

• Experience in highgrowth industries such as biotech pharmaceutical or healthcare.

• Advanced knowledge of network observability platforms (e.g. Splunk SolarWinds etc.) and handson experience with ITSM tools (e.g. ServiceNow JIRA).

• Industry certifications such as CCNA/CCNP or equivalent network operations credentials are a plus.

• A proactive innovative mindset with a passion for continuous improvement and operational excellence.

• Demonstrated ability to collaborate effectively with crossfunctional teams and manage vendor relationships.

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and wellbeing resources are designed to support youat work at home and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to wellbeing
• Free premium access to fitness nutrition and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary yearend shutdown
• Savingsandinvestments
• Locationspecific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70% inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smokefree alcoholfree and drugfree work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .