Customer Advocate for C&LA region
Customer Advocate for C&LA region
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
TITLE: Customer Advocate for C&LA region
GRADE: 9
LOCATION: Warsaw
Position Summary:
Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR guidelines are comply and necessary documents are maintained as applicable for all daytoday processes. Key interface points will include Service sales Service Teams. Single point of contact for Customer in the area of service agreement and maintenance billing.
Responsible for the following major activities:
Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
Maintaining of equipment database processing and updating movements additions and cancellations
Invoicing that covers invoice preferences validation of revenue recognition criteria triggeringinvoices in the system.
Adhering to the procedures in compliance with NCR policies
Reconciliation and Reporting that covers monthly verification of revenue data providing correctionsand clarifications to reported results
Archiving and record retention in accordance with NCR policies and NCR practices
Providing internal and external audit support as requested
Working hours: from 11am to 7pm
Basic Qualifications
Language skills English and Spanish
Ability to Work collaboratively with other team members (Business Teams Service Territory
Managers and Customer directly)
Strong problem solving and customer service skills
Ability to communicate well with all involved parties on different levels of the process
Dedication
Strong sense of accountability
High sense of urgency
Must possess a passion for delivering excellent service and problem solving
Preferred Qualifications
Outsourced exposure or experience preferred
Global/MultiCountry experience strongly preferred
Analytical skill
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Employment Type
Full-Time
