Client Services Global Oncology
Client Services Global Oncology
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The IQVIA Global Oncology team has primary responsibility for curating anonymous patientlevel data for a wide array of tumors on a global scale analyzing the data and providing insights and recommendations to cancer care stakeholders.
As a Client Service Representative in Oncology Market Research you will be ensuring highquality deliverables datadriven insights and continuous engagement to maximize client value in using our syndicated Oncology patient tracker study.
You will play a pivotal role in the Global Oncology Service team focusing on Client Support Internal Customer Support and Product Expertise.
In this role you will
Actively acquiring and applying expertise in IQVIA proprietary databases methodologies and analytical frameworks to generate client deliverables and internal reports.
Developpe comprehensive data analyses and delivering tailored reports to precisely address client requests. (This could be in collaboration directly with clients or with colleagues working on behalf of the clients)
Ensure seamless client onboarding and enhance service delivery workflows to achieve maximum efficiency and drive client satisfaction.
Diligently train clients delivering comprehensive training materials and conducting client workshops ( Ie: presentation of the deliverables) as needed.
Conduct thorough desk research based on specific briefs utilizing both internal and external sources to support project deliverables and enhance internal oncology knowledge.
Develop expertise on our visualization tools (e.g. MicroStrategy or any other tool as relevant) to provide customized analytics to specific client needs.
Strengthen support in IQVIA countries that lack Oncology expertise and client service resources. This involves delivering comprehensive training crafting detailed reports to effectively meet clients needs and ensure successful deliveries.
Support commercial teams to achieve revenue and growth by providing comprehensive guidance on data usage offering expert advice on product capabilities and providing services prices recommendations. This includes Engage with clients through calls showcasing the database addressing clientspecific inquiries and evaluating feasibility for Request for Proposals.
Support the internal new countries or existing IQVIA countries involved in lacking Oncology expertise and client service resources including training service pricing and report creation to support clients needs and deliveries.
Contribute to questionnaire enhancement and improvement by performing data validations through secondary research and collaboration with Legacy Quintiles medical teams.
Work closely with our operation and product management team to Support the launch of new Oncology products/deliverables.
Work closely with a diverse range of peers project managers and subject matter experts in offices across the world to better fulfil the need of the role.
Partner on webinars organized by the OD marketing team (or other IQVIA teams if required)
Maintain specialist therapeutic area knowledge through relevant literature internet sources conferences IMS publications and share it with the rest of the team.
Essential Experience Skills and Education Required:
Masters/Bachelors degree (or equivalent); preferably in physical natural or biological science medicine mathematics economics or business
Experience/interest in healthcare life sciences and the pharmaceutical industry preferably in oncology.
Knowledge of key issues and current developments in the pharmaceutical and healthcare industries
Good commercial awareness/business judgment
Knowledge/interest of consulting methodologies tools and techniques
Analytical interpretative and problemsolving skills.
Comfort in conducting analytics using multiple data sources.
Attention to detail and ability to deliver high quality work within short timelines.
Excellent English verbal (presentation) and written communication skills; additional languages an advantage
Strong interpersonal and relationship building skills; able to build credibility with key customers and stakeholders.
Ability to multitask
Strong IT literacy e.g. Word PowerPoint Excel; experience using MicroStrategy desired (but not critical)
A willingness and ability to travel if required but this will be very limited.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Exec
Employment Type
Full-Time
