Manager II Operations, SWA, ROC as a Service

As an integral part of the European Transportation team the Transport Operations Manager is responsible for the optimization of the transportation network. The role ensures the costeffective and reliable networking of Amazon/ Shipper warehouses and line haul connections with carriers. The successful candidate will be responsible for understanding the overall EU SWA (Ship With Amazon) transportation strategy and continually identifying operational service and process improvements in relation to customer experience enhancement in a costeffective environment. The European Transportation team works with Amazon SCs Supply Chain Shipper Experience SWA and Finance teams and externally with service providers offering business and logistics expertise to ensure optimal delivery of service solutions.

Key job responsibilities
Managing the daytoday team of Team leaders and Specialists to ensure that all the loads are being managed in the most efficient way with the highest quality.
Reporting and analysis through tools portals and reports; following solutiondriven approach to systems and processes using advanced computer literacy (Excel PowerPoint Outlook and Word).
Pull and report data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
Develop and understand performance metrics to assist with driving business results.
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by Relay Operations Center (ROC).
Communicate with Carriers and internal customers (Planning Fulfillment Centers).
Provide realtime customer experience by managing 247 operating environment.
Interact with internal and external stakeholders and Senior Leadership to develop and manage change.


A day in the life
Every day is different. In addition to managing day to day operations youll work both independently and collaboratively on operational excellence and continuous improvement initiatives which may be at different stages of the project lifecycle from development to delivery. You might spend your morning gathering data and feedback to assess how the operations is performing then spend your afternoon discussing a resourcing plan for a continuous improvement initiative. You will collaborate with your team and partner team to track progress and share updates with key stakeholders. Amazon is a datadriven business so no matter what are you working on part of your role will involve gathering insights to make decisions.

About the team
This role sits within the ROCaaS (ROC as a Service) of the ATS org. Amazon can not deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centers equipped with the latest technology youll help Amazons transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly conveniently and sustainably. The ROC team (Relay Operations Centre) is a worldclass Command and Control Center capable of detecting and solving disruptions to the Amazon endtoend supply chain before they ever impact our customers shippers carriers drivers or our cost structure. More specifically with ROC ROCaaS (ROC as a Service) is an organizational structure and service model offered to help nonROC teams launch new programs and initiatives. ROCaaS provides the proximity to transportation business and the necessary organizational structure to enable these teams to lift off their new efforts.

University degree.
Experience in Amazon operations (2 years)
Relevant experience in operations/supply chain/logistics/ecommerce and transportation.
Relevant experience in project management.
Relevant experience of direct management experience for employees and their performance.
Relevant Experience in Excel (Pivot Tables VLookUps).
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership.
Strong analytical and problemsolving skills
Excellent communication and interpersonal abilities
Ability to work effectively in a fastpaced environment


Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience managing large teams across different levels of expertise.
Proficiency in other EU languages both written and verbal.

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