Administrative Fellow

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Participates as a member of the hospital management team. Assists in the coordination of the Administrative Fellowship selection process.

• Establishes and maintains clear and concise communication leading and initiating problem resolution related to the project scope. Identifies needs and constraints of project scope and status availability. Facilitates communication managing stakeholder(s) expectations.

• Ensures responsibility for knowledge transfer to other staff and may review technical work of other staff.

• Works creatively and analytically in a problemsolving environment fostering teamwork innovation and excellence. Actively leads and participates in meetings and provides meaningful contributions that drive decisionmaking and clearly identifies next steps.

• Works in collaboration with leader to drive project to successful outcomes serving in an advisory capacity for complex business decisions by identifying needs making assessments and problem solving.

• Prepares highquality written documents proposals and presentations necessary to present to clients. Utilizes a variety of software applications to create/compose both nonroutine and sensitive executivelevel communications and reports.

• Completes and manages projects as assigned by the hospital executive that builds on Houston Methodists mission strategy and strategic business plan.

• Chairs and serves on related task forces and committees as directed. Assists in the development of longterm tactics and strategies for the Hospital.

• Actively participates on quality improvement teams proactively driving quality improvement initiatives to ensure the best possible delivery of service quality outcomes and high customer satisfaction as appropriate.

• Analyzes measures and drives project performance utilizing data gathering tools and methods needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees. Ensures quality and timely execution of client deliverables.

• Makes significant contributions and/or provides technical/operational leadership to high visibility projects to identify and resolve issues of strategic importance to various assigned projects. Partners with team to ensure superior delivery of service and acts as liaison between all parties involved.

• Utilizes efficient and costeffective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership as applicable.

• Designs research plans for data gathering and analysis; significantly participates in interpreting analysis and developing action plans accordingly.

• Analyzes and assesses present and future needs trends challenges and opportunities. Participates in strategic planning for department. Generates and communicates new innovative ideas and suggestions that improve quality or service.

• Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates My Development plan on an ongoing basis. Ensures own career discussions occur with appropriate management.

• Masters degree in healthcare business administration or related field required within one year of hire

• Completion of classroom learning prior to initiating the fellowship program

• Experience in a healthcare setting with a solid understanding of healthcare operations

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Strong communication and presentation skills. Ability to conduct effective presentations

• Ability to establish and maintain positive external and internal relationships

• Strong analytical and interpersonal skills

• Exhibits resourcefulness independent action and judgment that are position appropriate. Evaluates selects and acts on various methods and strategies for solving problems and meeting objectives

• Flexible in handling change able to juggle multiple high priority demands able to adapt to new situations with innovative ideas or approaches. Can maintain focus on goals and easily adjust to how they are achieved

• Professional handling of exposure to confidential/sensitive information

• Expert knowledge of healthcare management business plans and ability to manage multiple projects

• Ability to travel

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.