Principal Associate, Communications - Horizontal Executive Communications (Hybrid)

Were seeking a natural storyteller and connector to join the Card Communications team who will support the development and implementation of communications strategies on behalf of the Executive Communications team. Through a multichannel approach youll inform and engage associates across the organization and help them stay connected to our business priorities. You will dig deep into our business strategy to build out messaging that connects our associates to their role in driving it proactively fuel our communication teams editorial calendar with engaging collateral of mass relevance and measure your performance and impact through analysis of communications metrics.

Were also looking for fresh ideas on how to enhance connective storytelling across the Card organization that promotes associate engagement and drives value for the business. You will be responsible for evaluating opportunities driving endtoend communications projects and campaigns and preparing content for internal audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback comfortable and wellversed in speaking to leadership teams and willing to partner with HR chiefs of staff and other stakeholders to most effectively drive communications. Judgment results focus and problem solving are your superpowers. At your core you care about our associates and want to foster an organizational culture that inspires and empowers our people.

In your work you will partner closely with:

• Our Executive Communicators to support their communications strategies for the Card Leadership Team building in your own enhancements and amplifying the stories youll capture and share to even greater levels across Capital One

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms

• Numerous Card stakeholder teams including Chiefs of Staff HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them

You will have the opportunity to frequently see your work showcased to an internal audience of more than 15000 associates while working sidebyside with smart talented people who will challenge you to grow and excel.

RESPONSIBILITIES

• Build and implement communications campaigns and strategies that connect our associates to the future of Card

• Provide endtoend management of events from ideation through production including executive meetings virtual town halls speaking engagements and special events.

• Work sidebyside with Executive Communicators to deliver necessary support giving them leverage and providing you the opportunity to drive transformational results

• Partner with Chief of Staff HR local teams and others to drive a monthly process for collecting records milestones and accomplishments across the business.

• Draft communications news stories and other communications to support the Card Leadership Team

• Determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

• Plan and prepare effective and engaging internal communications that educate inform connect with and inspire leaders and associates

• Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies messaging and feedback mechanisms as needed

REQUIREMENTS

• Outstanding communication and presentation skills both written and verbal

• Experience with project and/or process management

• Strong writing and storytelling skills with sound editorial judgment

• The ability to distill complex content into clear concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills with an ability to consistently execute multiple and sometimes competing activities and complex projects to high quality conclusion ontime and within budget

• A track record of consistently acting with urgency as needed

• Strong customerorientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

• Bachelors Degree or military experience

• At least 3 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor of Arts in Communications Marketing English or Journalism

• 4 years of experience as a communications specialist

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).