End User Experience Analyst | S2 | IT Project Management
End User Experience Analyst | S2 | IT Project Management
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1 Vacancy
Job Description
Interested in parttime jobshare or flexible working We want to talk to you!
Join our community.
We have a fantastic opportunity to join the bank as an End User Experience Analyst. This role resides within the Santander IT Product Management function and comprises of a team of 6 who are responsible for the Santander EUT Products Business Engagement and User Experience.
Here youll have an indepth understanding of how the business interacts with Santander IT Technology and to continually seek ways to improve these journeys. Youll be responsible for engaging the business across 6 core business domains and establishing effective working relationships. From these engagements youll begin to build a deeper understanding of the business requirements of each domain and areas for improvement whilst working closely with your Product Specialist colleagues communicating investigating and implementing changes to EUT Technology.
Youll harness your experience in building working relationships and experience of stakeholder management and will be a single point of contact between the business and Santander IT communicating effectively between technical and nontechnical teams.
The difference youll make:
- Collaborating with IT service providers and internal support teams to identify prioritise and implement enhancements that improve user experience
- Developing updating and managing comprehensive documentation related to user adoption user experience and relevant processes
- Identifying developing and maintaining data sources to gain insights into user sentiment. Then utilise these data sources to automate or streamline enduser journeys enhancing overall user experience
- Leveraging UX design experience to advocate for and implement usercentric solutions ensuring all designs prioritise and enhance the overall user experience
- Demonstrating great organisational skills and project/initiative planning whilst overseeing due diligence in implementation and ensuring accountability to enable successful delivery
What youll bring:
These are the essential requirements you need to be successful in this role:
- Experience in shaping UX Strategy ensuring that research is a key driver of improvements
- Workshop facilitation and proactively sharing new methods trends and developments in UX research with experience in a variety of qualitative and quantitative research methods
- Experience in performing discovery concept validation and evaluative research (e.g. 1:1 interviews prototype testing usability surveys) in an agile way whilst influencing the product roadmap that drives business impact
- Develop and maintain user personas and journey maps to help align crossfunctional teams to make datadriven decisions
- Able to communicate research insights and illustrate suggestions in compelling and creative ways; tailoring insights to suit the audience with varying levels of detail and complexity as appropriate/required
- Experience managing and updating several key project deliverables including the project and programme plan (at multiple levels) workstream plans objectives milestones risks and issues status reporting and governance
It would also be nice for you to have:
- Figma Experience
- NexThink experience
- Experience of working in a PMO team within a large scale programme delivery function
- PMO and/or Project delivery experience using recognised methodologies (Waterfall Agile Lean Six Sigma Prince 2 etc)
What else you need to know:
This is a permanent role based in our Unity Place office Milton Keynes.
On call support will be one week at a time youll received a standby allowance even if you are not called and overtime when contacted to provide support.
We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer sitebased contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (prorata for parttime roles).
If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If youre interested in this role but with part time hours or a jobshare we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move as well as answer any questions you have about working in the Santander tech team.
If both sides agree we will send your CV to the hiring manager to review. For this position the interview process will be :
1st Stage A 30 min virtual introductory conversation to explore the role and your previous experience.
2nd stage A 60 min face to face and formal interview at our Unity Place Milton Keynes office covering a range of Competency and Technical questions.
If theres anything we can do in the recruitment process to help you achieve your best please let us know.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you.
As well as a competitive salary youll enjoy a benefits package that you can tailor to your needs.
- 500annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performancerelated annual bonus.
- We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
- 27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services including GP.
- Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
- Voluntary healthcare benefits at discounted :medical insurance dental insurance and health assessments.
- Share in Santanders success by saving or investing inour shareplans.
- Support your favourite causes through charitable giving and our community partnerships.
- As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.
Required Experience:
IC
Employment Type
Full-Time
