Customer Success Director (Finance Services and Industry)
Customer Success Director (Finance Services and Industry)
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Job Description
At Anaplan we are a team of innovators who are focused on optimizing business decisionmaking through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.
Our customers rank among the whos who in the Fortune 50. CocaCola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies that rely on our bestinclass platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategyled valuesbased and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Anaplan is seeking a highly driven and dynamicCustomer Success Director based in Paris. You will manage a team of 67 field resources (individual contributors) and oversee a strategic portfolio of customers within the Finance Services and Industry vertical. Reporting to the AVP of Customer Success you will collaborate with teams across customer success wider team sales professional services alliances product support legal and operations to drive customer outcomes and business performance. This role offers an exciting opportunity for an experienced manager with 35 years of leadership experience who is passionate about building highperforming teams and delivering transformative results.
Your Impact
Execute Customer Success strategy to drive customer acquisition implementation adoption and expansion.
Lead and coach your team to deliver on quarterly objectives balancing customer retention individual expansion targets (NNACV growth) and verified outcomes.
Deliver accurate weekly and monthly forecasts through rigorous metric inspection.
Build and maintain seniorlevel customer relationships driving strategic alignment and securing operational commitments.
Ensure successful Anaplan implementations and measurable business outcomes.
Identify and mitigate emerging customer risks.
Inspire a culture of customer excellence and high performance.
Drive sustainable customer expansion and platform adoption.
Your Qualifications
Proven success in a SaaS environment with strong business acumen and executive communication skills.
Deep understanding of business finance accounting and strategy.
Critical thinker with strong prioritisation and execution skills.
Collaborative openminded leader able to drive results and accountability.
Knowledgeable on industry trends and financial reporting.
Highly organised with strong ethical standards and a customerfirst mindset.
Strategic and operationally focused able to align regional execution with corporate goals.
Skilled in risk identification problemsolving and executivelevel messaging.
Experience working with thirdparty consulting partners.
Proficient in agile software implementation methodologies.
Minimum five years SaaS experience including 35 years of management.
Experience negotiating large software agreements and driving commercial strategy.
Preferred Skills
- Background supporting enterprise performance management (EPM) or multidimensional SaaS platforms.
Ability to blend strategic thinking with tactical execution.
Strong problemsolving mindset focused on measurable value creation.
Commitment to continuous learning and thriving in evolving environments.
Alignment with Anaplans collaborative valuesdriven culture.
Our Commitment to Diversity Equity Inclusionand Belonging
Build your career in a place that thrives on diversity equity inclusion and belonging. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.
Required Experience:
Director
Employment Type
Full Time
