Business Analyst
Business Analyst
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Job Description
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Our Procurement Operations Team is seeking a Business Analyst who will support the implementation of a robust Business Process Management initiative using leanbased methodologies to identify process issues gaps and inefficiencies clarify business requirements engineer optimal solutions and manage people change to ensure successful implementation of future state processes. Supports and guides other Governance and Operations teams and Procurement clients with technical and subject matter expertise.
What will I be doing
- Engages in strategic and tactical initiatives utilizing Continuous Improvement methodologies to enhance business processes customer experience and operational efficiencies.
- Identifies and analyzes procurement pain points gaps and inefficiencies utilizing lean methodologies analytical models and tools.
- Determines the root causes of procurement process issues gaps and inefficiencies and develops and recommends solutions to address the findings ensuring continuous improvement.
- Consults with Metrolinx management and staff and engages with external stakeholders to further operational improvement.
- Proposes improvements to automate business processes with the effective use of technology to improve the customer experience.
- Provides guidance subject matter expertise and positive support during change efforts; addresses arising issues by contributing expertise to proposed alternative solutions.
- Creates stability during change to maintain operational integrity (i.e. transitional maintenance and support procedures)
- Analyzes and presents process data to demonstrate impact process improvement projects.
- Maintain processes ensuring that their corresponding procedures are documented in a clear concise and standardized manner.
- Support training efforts for staff on new and updated processes and procedures ensuring smooth adoption and implementation.
- Support the implementation of new tools & technologies to improve processes as part of continuous improvement initiatives.
- Develop and maintain standardized templates to ensure consistency across the business unit and the enterprise.
- Facilitate process review meetings and lead Kaizen workshops to improve procurement processes.
What Skills and Qualifications Do I Need
- Postsecondary degree in Engineering Computer Science Business or a related discipline or a combination of education training and experience deemed equivalent.
- Demonstrated experience as a Business or Process Analyst preferably in the transit or the public sector.
- Experience in technical writing for the development of procedures and instructional material.
- Experience in developing training material and delivering needbased training to small teams.
- Familiarity with continuous improvement as it applies to new technology implementation.
- Proficiency in representing complex concepts through presentations to colleagues and senior management.
- Certification in Lean desirable (Green Belt an asset) or demonstratable Business Process Management skills.
- Experience with computerized quantitative and analytical tools (e.g. data modeling workflows and business process analysis) and with MS Office 365(Power Apps Outlook Word Excel Visio PowerPoint Project etc.).
- Interpersonal oral/written/presentation communications skills to document and present business needs instructions reports project documents and implementation plans.
- Previous experience in a procurementrelated role is an asset.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equitydeserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at:or email.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LISC1
Required Experience:
IC
Employment Type
Full-Time
