drjobs Service Manager 5

Service Manager 5

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1 Vacancy
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Job Location drjobs

Waco, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary: The Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals supervising training and evaluating service employees to ensure that work is performed in support of companys department goals. The individual will monitor physical requirements for work completion (facilities tools environmental) and communicates same on an ongoing basis to his/her Regional Service Manager.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3) Participate in ongoing selfdevelopment.

Essential Functions:

Hires develops evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission

Select manage develop and evaluate service personnel to ensure high levels of topquality workmanship and efficiency in a repair and service shop environment

Communicate implement and monitor service department policies to ensure a high level of consistency

Monitors and controls time records service reports and shop maintenance activities

Plans and assigns work enforces policies and procedures and recommends improvements in repair and service methods equipment operating procedures and working conditions

Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop

Manages company expenses through warranty and damage recovery

Maintains delivery and field service fleet

Maintains facilities to Cat Contamination Control

Works safely always and adheres to all applicable safety policies; complies with all company policies procedures and standards

Performs other duties as assigned

Knowledge Skills and Abilities:

Highly developed mechanical background with various size and type engines and electrical systems

Extensive knowledge of construction equipment aerial and lifting equipment

Knowledge of machines and tools including their designs uses repair and maintenance

Extensive knowledge of and experience with MSHA OSHA & DOT certification preferred

Quality control analysis skills Conducting tests and inspections of products services or processes to evaluate quality or performance

Operation and control skills Controlling operations of equipment or systems

Advanced mechanical skills and understanding of schematics and diagrams

Solid teamwork communications and interpersonal skills

Judgment and decisionmaking skills to consider relative costs and benefits of potential actions and the ability to determine the appropriate course of action

Great attention to detail and solid organizational skills

Solid recordkeeping and document control to ensure compliance with company policy and procedures

Ability to manage multiple priorities

Ability to read and understand information and ideas presented in writing

Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

High school/equivalent diploma or trade school diploma required

Five to eight years of workrelated skill knowledge or experience preferred

Supervisory Responsibilities:

Responsibilities include but are not limited to recruiting interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

Less than 10% travel per year with some overnight stays; 90% related to training

Valid drivers license

Physical Requirements:

Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 50 pounds

Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina

Ascend/descend with gradual or continuous progress by oneself using both hands and feet and climb up and down ladders

Be able to safely maneuver and work underneath equipment

Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

Work Environment:

Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity

Noise level may be loud at times

Exposure to small quantities of chemicals steam highpressure water and highspeed rotating equipment

Significant time spent in confined spaces and high places

Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

#HOLTCAT

#CAT

#caterpillar

#heavyequipment

#servicemanager

#leader


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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