RL&H Information Desk Coordinator
RL&H Information Desk Coordinator
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Job Description
All fulltime university staff are eligible for VCUs robust benefits package that includes: comprehensive health benefits paid annual and holiday leave granted up front generous tuition benefit retirement planning and savings options taxdeferred annuity and cash match programs employee discounts wellbeing resources abundant opportunities for career development and advancement and more. Learn more about VCUs benefits here.
Summary
At VCU we Make It Real through learning research creativity service and discovery the hallmarks of the VCU experience. A premier urban public research university nationally recognized as one of the best employers for diversity VCU is a great place to work. Its a place of opportunity where your success is supported and your career can thrive. VCU offers employees a generous leave package career paths for advancement competitive pay and an opportunity to do missiondriven work.
Typical Duties
- To serve as an Information Desk shift supervisor and assist the Residential Life & Housing Coordinator of Desk Operations with daily oversight of the operations of information desks.
- Enforce policy and procedures among employees
- Responsible for the management of staff at residence hall locations.
- Train supervise and evaluate all hourly undergraduate and graduate Desk Assistant staff.
- Collaborate with university staff during crises; respond to emergencies to support students and housing operations during weatherrelated or scheduled university closures campuswide disruptions health concerns pandemics etc.
- Assist in managing the administrative functions of residence hall information desks across campus including staff scheduling.
- Provide leadership in promoting an atmosphere within the residential community that fosters responsible decisionmaking among the Desk Assistants.
- Shifts range from 7:00 a.m. to 3:30 p.m. or 3:30 p.m. to Midnight for five shifts per week (including weekends).
Typical Education and Experience
- Must have a high school diploma or GED.
- Must have excellent communication skills
- Must have intermediatelevel computer skills and the ability to learn new software.
- Security experience is strongly preferred.
- Experience working in a university setting is preferred.
- Related education/training certifications in security and/or supervision preferred.
- Prior supervisory experience preferred.
Salary
$43000 $45000
University Slotting
19021N Customer Service Rep GA 1
Shonda Pulley
Required Experience:
IC
Employment Type
Full Time
