Specialist, Retail Service Center

About this role

About BlackRock

BlackRocks purpose is to help more and more people experience financial wellbeing. As a fiduciary to investors and a leading provider of financial technology our clients turn to us for the solutions they need when planning for their most important goals.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

1. Client Experience Delivery clientfacing teams orchestrating all aspects of service delivery and onboarding teams bringing new business onto our platform

2. Wealth differentiated capability for both Whole Portfolio and Wealth clients & products respectively

Experience Operations core client operations teams driving reporting billing and onboarding due diligence across the globe and

Experience Transformation accelerating progress towards our CX mission via research and competitive insights analytics marketing business and change management

Team Overview

The Retail Service Center provides client service support for BlackRockaffiliated U.S. Financial Advisors U.S. Retail shareholders and Institutional clients holding mutual funds as well as assistance with BLK employee accounts specific to mutual funds. The products supported by the team include our openend mutual funds certain iShares and closedend fund products

Role Responsibilities:

• Respond to telephone inquiries regarding account status (i.e. account balances trade / maintenance history etc.) legal requirements fund operations and information on BlackRock products such as service options fund performance pricing yields portfolio characteristics historical figures tax implications and other mutual fund specific information.
• Assist customers with accessing and navigating the website and voice response unit.
• Partner with others within the Shareholder Services area to meet departmental quality standards and ensure a smooth flow of operation.
• Process telephone transactions as requested by shareholders or their representatives using the online transfer agency system.
• Actively support report distribution account research using various resources respond to written customer inquiries and assist other departments.
• Run adhoc projects assigned by supervisors

Experience

• Bachelors degree preferred
• Desire to learn mutual fund industry from ground up (some knowledge of industry is a plus)
• Ability to effectively work in a fast paced environment multitask and meet deadlines
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to interact as a team member and maintain a flexible demeanor

For Boston MA Only the salary range for this position is USD$0.00 USD$0.00 which is the equivalent of USD$0.00 USD$0.00 per hour. Additionally employees are eligible for an annual discretionary bonus and benefits including heath care leave benefits and retirement benefits. BlackRock operates a payforperformance compensation philosophy and your total compensation may vary based on role location and firm department and individual performance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.