Employee Experience Associate

At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Employee Experience (Human Resources) Associate is a member of Forresters global employee experience resource center team and is part of the broader EX operations pillar. The EX resource center serves as the first point of contact for employees seeking EXrelated support and is responsible for the operational support of the broader EX department. The team collaborates to resolve all employee inquiries and assist the internal EX team in executing various processes and projects critical to the company. To be successful the EX Associate must maintain detailed employee records collaborate across teams and leaders to seek information and work through a variety of employee needs and styles. In addition to core EX resource center responsibilities this team member will also be responsible for coordinating the Forresters North America global mobility and immigration program.

Job Description:

• Support employees by answering questions via the EX resource center inquiry platform and through the shared phone line. Escalate and/or collaborate with others on cases as needed.

• Initiate process approval chains related to all major employee changes (including promotions/comp increases position changes and schedule changes) and own processes from beginning to end with a focus on efficiency accuracy and the employees experience.

• Administer RC processes for onboarding and offboarding new employees which includes ensuring the completion of required paperwork making any required updates to the HCM and serving as a general resource for any employee support needed during these transitions.

• Manage requests for new job requisitions/postings; collect compensation details business justifications and job descriptions while exercising urgency as needed.

• Provide operational support to all EX functions on a variety of EX and businessrelated projects and programs (i.e. annual review talent calibrations career development initiatives).

• Identify and/or participate in projects that enhance employee experience and boost efficiency within the EX team.

• Maintain the completeness and organization of employee personnel files and systems.

• Provide accurate and highquality data reports to EX team members and various business leaders.

• Collaborate with team members in creating and/or reviewing EX process documents to pursue continuous improvement and alignment with global Forrester EX practices and philosophy.

• Serve as a first point of contact to all US and Canada longterm visa holders. Answer questions triage concerns and proactively provide resources with empathy accuracy and urgency.

• Collaborate with external immigration counsel to complete all required visa renewals and applications for permanent residency.

• Coordinate North Americainbound relocation requests. Provide overview of processes and benefits in line with Forresters mobility policies. Support employee from beginning to end of process with all required support.

Job Requirements:

• A bachelors degree with two years experience in HR. Prior experience with employmentsponsored immigration processes is preferred.

• Strong attention to detail and process; the ability to organize prioritize and multitask high volumes of work. The ability to quickly adapt to change and reprioritization of work.

• Excellent verbal and written communications skills with discretion around sensitive company information and confidential employee matters.

• Proficiency in Microsoft Word and Excel and good computer technology skills; knowledge of Workday HCM is a plus.

• Creative problemsolving skills; someone who approaches new situations with curiosity a positive attitude and can successfully navigate ambiguity.

• The ability to build rapport with the EX team and with internal clients (employees).

• Passion for going above and beyond to create excellent employee experiences.

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FLSA Status:

Here at Forrester we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forresters recruitment process. If you would like to discuss a reasonable accommodation please reach out to .

Forrester Research Inc. is an Equal Employment Opportunity Employer. As a federal contractor Forrester encourages veterans and individuals with disabilities to apply for employment.

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