Eligibility Analyst I
Eligibility Analyst I
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
Eligibility flows through and impacts every aspect of the Collective Health platform and we are building out the team responsible for receiving processing validating and sending our eligibility information with our partners. We exchange a high volume of files per day with customers networks and partners and are looking for people to be responsible for the operation quality and scaling of our data management systems. Through your experiences at Collective Health you will be a pivotal part of improving the member healthcare experience by operating and scaling our data operations platform.
What youll do:
- Monitor and own the success of daily eligibility file processes and data management across Collective Health
- Develop an understanding of all of the file formats ingested and sent by our systems
- Investigate and resolve daily exceptions and errors
- Manage operational ticketing and ensure team success with SLAs
- Navigate daily tasks with minimal documentation ask questions be curious and analytical in order to build a better understanding of eligibility
- Help develop process documentation and a functional knowledge base
- Work closely with internal teams and 3rd party partners on owning and improving existing integrations and implementing new integrations (gathering and defining requirements coordinating file build testing golive etc)
- Prioritize quality and building for scale our team is growing fast so youll need to be ready for new challenges
To be successful in this role youll need:
- Required:
- Excel GSuite
- Cross functional collaboration
- Problem solving & analytical thinking
- Basic SQL Python and/or data architecture knowledge
- EDI experience system configuration data mapping testing and data reconciliation
- Experience in a technical oriented customer service organization
- Strong task and time management skills
- Proactively communicate with leaders and key stakeholders regarding assigned responsibilities
- Nice to have:
- Healthcare/benefits background
- Eligibility background
Pay Transparency Statement
This is a hybrid position based out of our Lehi office with the expectation of being in office at least two weekdays per week. #LIhybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the hourly rate you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
Privacy Notice
For more information about why we need your data and how we use it please see our privacy policy: Experience:
IC
Employment Type
Full Time
