Supervisor, Patient Access (On-Site) Full Time Bascom Palmer - Miami, FL
Supervisor, Patient Access (On-Site) Full Time Bascom Palmer - Miami, FL
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Job Description
Current Employees:
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The University of Miami Bascom Palmer Eye Institute has a full time opportunity Supervisor Patient Access (OnSite) in Miami Supervisor Patient Access (OnSite) (H) oversees and supervises the daytoday business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations for hospital and practicebased locations across the University of Miami Health System The Supervisor Patient Access (OnSite) (H) anticipates patient volume monitors patient flow and staff productivity to ensure that all patients customers visitors and staff are well served by provided a pleasant and organized atmosphere appropriate for all ages ethnic groups and physical handicaps.
CORE JOB FUNCTIONS
Obtains confirms and enters demographic financial and clinical information necessary for financial clearance of scheduled patient accounts.
Orients trains evaluates and monitors registration staff using positive reinforcement and recognition.
Ensures that staff members adhere to all established policies and procedures.
Assists with planning organizing and scheduling to accommodate daily expected volumes.
Communicates any patient flow issues to appropriate managing staff.
Verifies patient demographic and insurance information and edits information as necessary.
Explains consent for treatment financial liability and HIPPA to patients.
Initiates performance management processes to address ongoing performance issues.
Makes every effort to collect outstanding patient account balances runs end of day reports ensures accurate accounting of collected funds and deposits funds.
Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
Monitors staff compliance with key business initiatives and inspires team to achieve established Key
Performance Indicators including but not limited to patient satisfaction copay and previous balance collections registration processing time and denials
Maintains harmonious and collaborative working relationship with all healthcare team members.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Experience:
Minimum 4 years of relevant experience
Knowledge Skills and Attitudes:
Ability to maintain effective interpersonal relationships.
Commitment to the Universitys core values.
Ability to direct manage implement and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan delegate and/or supervise the work of others.
Ability to lead motivate develop and train others.
Proficiency in computer software (i.e. Microsoft Office
DEPARTMENT ADDENDUM
Department Specific Functions
Supervises the daytoday operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and nontraditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously including but not limited to: EPIC MyChart Grand Central ADT Prelude Cadence Prelude Radiant OP Time Care Everywhere Resolute Nice inContact Communication and Aria Oncology.
Coordinates wide range of functions from prearrival to discharge services.
Obtains confirms and accurately enters demographic financial and clinical HIPAA protected information.
Assists patients in navigating selfserve technology options in person or remotely.
Performs preservice validation prior to patients appointment for in person or virtual visits.
Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on multiple consents assignment of benefits and notices including but not limited to Consent for Treatment and Conditions of Admissions Advance Directives HIPAA No Surprise Billing Good Faith Estimate Off Campus Medicare Coinsurance ABNs and MSPQ prior to services being rendered.
Provides financial counseling services at checkin creates estimates explains benefits and notifies patients of selfpay liabilities including previous balances and collects funds.
Collaborates with providers and clinical schedulers in coordinating and scheduling complex follow up care onsite or remotely.
Handles a high volume of inbound and outbound calls to and from patients and customers listening to customers needs and providing helpful solutions.
Processes transactions quickly and accurately in a fastpaced environment.
Processes large amounts of currency and performs end of day cashdrawer reconciliation including bank deposits.
Interfaces effectively with all members of the healthcare team. Meets all established key performance indicators: Copay Previous Balances Estimate Collections Patient Satisfaction Accuracy Rates and Processing Time.
Maintains a close working relationship with all members of the clinical team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.
Liaison between internal departments to facilitate patient flow.
Monitors staff productivity and quality of work through proactive review of key performance indicators.
Develops processes and tools utilizing performance metrics to evaluate operations identify trends determine areas of opportunity and provide meaningful feedback to staff.
Work queue management and resolution.
Must be comfortable with uncertainty and ready to pivot as the environment requires.
Perform TALK evaluations new hire 90 dayevaluations and competency assessments.
Participate in projects process improvement and strategic initiatives to include technology implementation/optimization workflow development/redesign development of new processes and standards etc.
Monitor and ensure compliance with departmental and organizational policies procedures and initiatives.
Collaborate with administrative and clinical disciplines to ensure compliance with educational and operational strategies.
Collaborates in incorporating patient and familycentered care service delivery education and orientation programs.
Ability to navigate multiple systems simultaneously and independently service staff and customers promptly in a fast paced constantly changing environment.
Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
Ability to recognize analyze solve and deescalate issues that may arise during workday by applying sound judgement and critical thinking.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H8Required Experience:
Manager
Employment Type
Full-Time
