Chief Operating Officer - St. Louis University Hospital & St. Mary's Hospital

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problemsolving skills.
• Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees physicians and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints concerns and suggestions.
• Operationalizes business plans for the ministry. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve valuebased outcome metrics. Serves as a role model and mentor to ministry leadership.
• Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Promotes team building and collaboration. Motivates encourages and empowers staff to achieve personal organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
• Ensures quality patient care is provided daily. Participates in ongoing continuous quality improvement education and training.
• Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal state and local regulatory requirements licensure accreditation requirements record procedures and internal controls.
• Develops and enhances relationships with community other publics organizations and groups that expand the effectiveness of the mission.
• Collaborates support functions of nursing finance planning quality and human resources to achieve successful outcomes for the hospitals service lines network and system.
• Regularly displays and encourages ethical behavior in the areas of business ethics legal compliance confidentiality conflicts of interest vendor relationships and the reporting of questionable activities.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Masters degree

EXPERIENCE

• Ten years experience with five years in leadership

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 025 lbs.
• Frequent sitting standing walking reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms malfunctioning machinery etc.
• Frequent keyboard use/data entry.
• Occasional bending stooping kneeling squatting twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 2550 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

Work Shift:

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (prorated based on FTE).

• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.