Application Specialist International
Application Specialist International
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Monitor the performance and health of servers applications databases and storage systems.
- Ensure system availability and stability through proactive monitoring and incident response.
- Detect analyze troubleshoot and document IT faults in accordance with organizational standards.
- Utilize standard tools for managing incidents problems requests and changes.
- Escalate unresolved or highimpact issues to the oncall team or Escalation Manager as per guidelines.
- Provide afterhours support when issues occur outside normal service windows.
- Follow all company policies and procedures related to server operations security and data privacy.
- Deliver technical support to endusers resolving clientserver related issues promptly.
Job Requirements:
- Diploma Degree or equivalent professional training in Computer Science or related field.
- Ability to collaborate with crossfunctional teams and provide user support.
- Prior experience as a data center or systems operator.
- Handson experience with UNIX and Windows systems and commandline tools.
- Familiar with ServiceNow Dynatrace Tivoli and UC4.
- Proficient in Microsoft Office 365 suite including Outlook and Teams.
- Willingness to work in a 24/7 shift rotation schedule.
- Familiarity with basic understanding of UNIX infrastructure and operational workflows experience in handling interpreting and responding of UNIX related alarms through trouble ticket systems.
- Ability to interpret and respond to UNIX system alerts.
- Knowledge of essential Windows commands to assess server status.
- Ability to identify and troubleshoot different types of Windows error alerts.
- Proficient in using Windows OS for daily operations
- Experience handling Windowsrelated alarms and events via ticketing systems.
- Understanding of Windows infrastructure components.
Employment Type
Full Time
