Customer Service Executive I Fresh Graduates I Based in Malaysia
Customer Service Executive I Fresh Graduates I Based in Malaysia
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
What will you do:
- Process client requests and solve issues via live chat phone call and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the companys business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in English and Hindi language.
- Strong clientfacing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelors degree in business administration or related field
- Selfmotivated and highly reliable
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities such as professional training and certifications soft skills development free English courses and trading workshops
- Health and life insurance for employees spouses and children including vaccinations tests mental health care and coverage for vision and dental care
- Generous time off including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your childrens school and kindergarten fees
- Outstanding teambuilding experiences and corporate parties
Your application journey:
- Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Employment Type
Full Time
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