New Relic Senior Systems Engineer
New Relic Senior Systems Engineer
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Job Description
Our story
At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values:
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose Be inspired by our higher calling of improving lives.
Be Alight act with integrity be real and empower others.
Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.
With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.
Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at .
As a New Relic Product Senior Support Engineer you will manage configure and optimize New Relics performance monitoring tools within our organization. Your role is essential in ensuring continuous monitoring of our applications and infrastructure providing support for New Relic products to our internal customers.
Key Responsibilities:
Implement and support New Relic products including APM Browser Synthetics Infrastructure Cloud Integrations Network Performance monitoring and integrations with ServiceNow and xMatters.
Provide technical support for New Relic to internal teams and customers resolving issues related to installation configuration and data exploration.
Lead sessions to gather define and document business and technical requirements in an agile environment.
Build strong collaborative relationships and consensus among stakeholders across business and IT teams.
Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure.
Create and maintain dashboards and reports to visualize performance data and track key metrics.
Set up and manage alerts to notify the team of performance issues or anomalies.
Investigate and resolve performance problems using data collected by New Relic.
Manage New Relic product agent upgrades across AWS and Azure datacenters.
Create and maintain technical requirements design and runbook documentation for New Relic products.
Identify tasks proactively to mitigate operational risks.
Advise and research New Relic product features.
Resolve incidents and implement changes related to New Relic.
Maintain Terraform scripts for deploying New Relic products.
Participate in an oncall rotation supporting a 24/7 environment.
Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor.
Qualifications:
7 years supporting technology applications and products.
23 years supporting and implementing New Relic products.
Proven experience supporting and implementing New Relic products with at least 23 years of experience.
Strong teamwork skills and the ability to be a good team player.
Excellent organizational skills and work ethics.
Exceptional communication skills and the ability to collaborate with teams in various locations.
Proficiency in English (verbal and written).
Strong followup skills selfdirected and proactive.
Experience supporting applications in a Linux server environment.
Experience with Amazon Web Services (AWS) and knowledge of its services.
Knowledge of scripting languages including PowerShell or Bash.
Familiarity with JSON and REST APIs.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits
We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.
At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.
As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local law. In addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.
We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.
Required Experience:
Senior IC
Employment Type
Full-Time
