Senior Program Manager, DSP Tech
Senior Program Manager, DSP Tech
Posted on :
10-05-2025
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1 Vacancy
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Job Description
At Amazon we are working to be the most customercentric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the Last Mile space. Come join the team and help us make history!
The BizOps Program Manager will be responsible for reducing operational load on engineering teams driving process improvements to meet key business goals and identifying product enhancement opportunities. This role partners with diverse stakeholders across Product Engineering Operations and Last Mile Partners to deliver seamless operational solutions and drive measurable business outcomes. The position requires managing multiple work streams including ticket queue optimization feature expansion programs and new feature operationalization while ensuring alignment with strategic business objectives.
This role requires one to be a selfstarter with strong business modeling skills a keen attention to detail and good track record of collaborating with diverse stakeholders. This role has regular interaction with senior leadership and stakeholders across Amazon and requires strong verbal and written communication skills. This will be an exciting career for you if you possess a high level of autonomy and integrity while managing a variety of job responsibilities. A successful candidate will be highly analytical resourceful customerfocused team oriented and will have an ability to work independently under time constraints to meet deadlines.
Some of the key job functions of the Program Manager are:
Possesses a broad business and service partner management background and has the ability to roll up their
sleeves to drive resolution.
Comfortable in different roles sometimes supporting sometimes driving action items with teams outside of last
mile delivery tech space.
Responsible for tracking and publishing key business metrics driving action items to improve business metrics
feature adoption ontime payments and onboarding and establishing new operational processes.
Is expected to set and improve payment policies and standard operating procedures maintaining full compliance
implementing best practices.
Take lead in resolving time issues by working with various tech/operational partners.
This position will also act as an immediate escalation point in resolving complex pending issues with internal
and external partners.
Key job responsibilities
Lead complex crossfunctional programs with significant business impact including feature expansion initiatives
and new feature operationalization while defining program vision mission and success metrics
Own and optimize operational tickets queue management maintaining resolution SLAs and driving systematic
improvements to prevent businessimpacting issues while reducing operational friction
Drive process improvements to meet key business goals and metrics establishing tracking mechanisms and
conducting deepdive analyses to identify improvement opportunities
Manage roadmaps and contribute to planning narratives ensuring alignment with longterm objectives and
scalable solutions
Partner with diverse stakeholders across Product Engineering Operations and Last Mile Partners to drive
consensus on product or program roadmap.
Serve as escalation point for complex issues requiring crossfunctional resolution demonstrating strong
judgment in escalation paths
Drive datadriven decision making across the organization regularly reviewing metrics and implementing
improved visibility mechanisms
Author and present effective narratives to leadership while maintaining regular status updates through Weekly
Monthly and Quarterly Business Reviews
6 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience defining program requirements and using data and metrics to determine improvements
Experience implementing repeatable processes and driving automation or standardization
5 years of communicating with and presenting to executive and senior audiences experience
Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules
6 years of working cross functionally with tech and nontech teams experience
Bachelors degree
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Experience in complex problem solving and working in a tight schedule environment
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
4 years of communicating with and presenting to executive and senior audiences experience
3 years of delivering cross functional projects experience
MBA in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field
3 years of driving process improvements experience
PMP
Familiarity with software development processes and tools
Experience with SQL and BI Tools (e.g. Quicksight)
Experience in ecommerce logistics or technology industries
Familiarity with software development processes and tools
Experience working in Vendor Payments Vendor Onboarding and HR processes
Lean or Six Sigma Certified.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The BizOps Program Manager will be responsible for reducing operational load on engineering teams driving process improvements to meet key business goals and identifying product enhancement opportunities. This role partners with diverse stakeholders across Product Engineering Operations and Last Mile Partners to deliver seamless operational solutions and drive measurable business outcomes. The position requires managing multiple work streams including ticket queue optimization feature expansion programs and new feature operationalization while ensuring alignment with strategic business objectives.
This role requires one to be a selfstarter with strong business modeling skills a keen attention to detail and good track record of collaborating with diverse stakeholders. This role has regular interaction with senior leadership and stakeholders across Amazon and requires strong verbal and written communication skills. This will be an exciting career for you if you possess a high level of autonomy and integrity while managing a variety of job responsibilities. A successful candidate will be highly analytical resourceful customerfocused team oriented and will have an ability to work independently under time constraints to meet deadlines.
Some of the key job functions of the Program Manager are:
Possesses a broad business and service partner management background and has the ability to roll up their
sleeves to drive resolution.
Comfortable in different roles sometimes supporting sometimes driving action items with teams outside of last
mile delivery tech space.
Responsible for tracking and publishing key business metrics driving action items to improve business metrics
feature adoption ontime payments and onboarding and establishing new operational processes.
Is expected to set and improve payment policies and standard operating procedures maintaining full compliance
implementing best practices.
Take lead in resolving time issues by working with various tech/operational partners.
This position will also act as an immediate escalation point in resolving complex pending issues with internal
and external partners.
Key job responsibilities
Lead complex crossfunctional programs with significant business impact including feature expansion initiatives
and new feature operationalization while defining program vision mission and success metrics
Own and optimize operational tickets queue management maintaining resolution SLAs and driving systematic
improvements to prevent businessimpacting issues while reducing operational friction
Drive process improvements to meet key business goals and metrics establishing tracking mechanisms and
conducting deepdive analyses to identify improvement opportunities
Manage roadmaps and contribute to planning narratives ensuring alignment with longterm objectives and
scalable solutions
Partner with diverse stakeholders across Product Engineering Operations and Last Mile Partners to drive
consensus on product or program roadmap.
Serve as escalation point for complex issues requiring crossfunctional resolution demonstrating strong
judgment in escalation paths
Drive datadriven decision making across the organization regularly reviewing metrics and implementing
improved visibility mechanisms
Author and present effective narratives to leadership while maintaining regular status updates through Weekly
Monthly and Quarterly Business Reviews
6 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience defining program requirements and using data and metrics to determine improvements
Experience implementing repeatable processes and driving automation or standardization
5 years of communicating with and presenting to executive and senior audiences experience
Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules
6 years of working cross functionally with tech and nontech teams experience
Bachelors degree
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Experience in complex problem solving and working in a tight schedule environment
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
4 years of communicating with and presenting to executive and senior audiences experience
3 years of delivering cross functional projects experience
MBA in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field
3 years of driving process improvements experience
PMP
Familiarity with software development processes and tools
Experience with SQL and BI Tools (e.g. Quicksight)
Experience in ecommerce logistics or technology industries
Familiarity with software development processes and tools
Experience working in Vendor Payments Vendor Onboarding and HR processes
Lean or Six Sigma Certified.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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