Senior Product Manager, Origination Mortgages
Senior Product Manager, Origination Mortgages
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Job Description
ING Australia is committed to becoming the most loved mobileled bank in the country. Were seeking a Senior Customer Journey Expert Origination for our Mortgages Tribe.
In this role youll leverage your vendor management skills and deep knowledge of lending products operational processes and regulatory requirements. Youll lead process improvements and digitisation initiatives to enhance the mortgage origination journey from lead to settlement and onboarding improving time to decision and customer experience while reducing risk.
Your fast learning ability and thirst for knowledge will be crucial in driving crossfunctional execution of our strategy and ensuring ING remains at the forefront of mobileled banking.
What youll do
- Support Strategy Execution: Assist the Digitisation Lead and Product Area Lead in defining and executing mortgage origination and digitisation strategies across direct and broker channels.
- Improve Portfolio Acquisition: Identify and implement opportunities to enhance portfolio acquisition and profitability.
- Vendor and Partner Management: Collaborate with and manage relationships with vendors and partners to enhance customer experience across all channels.
- Customer Feedback Analysis: Use customer feedback to improve products communications and services for mortgage customers and brokers.
- Streamline Processes: Work with teams to streamline processes reduce friction and drive sales growth.
- Implement Improvements: Align with internal teams and external vendors to implement process improvements.
- Maintain Governance: Ensure governance to optimize cost compliance and customer experience.
- Champion Digital Growth: Advocate for digital growth in ING mortgage originations.
What were looking for
- Strategic Thinker: Proven ability to lead project delivery and manage the performance of the sales funnel.
- Digital Lending Expertise: Experience in digital lending transformation or largescale improvements to origination processes policies and vendor relationships leading to reduced decision times and enhanced customer experience.
- Tech and Business Systems Knowledge: Strong understanding of technology and business systems both strategically and operationally.
- Risk Management Awareness: Knowledge of risk management principles assessments and controls.
- Stakeholder Management: Demonstrated experience in managing key stakeholders and partner/vendor relationships at all levels.
- Proactive and Agile: Ability to function optimally in an Agile environment with a proactive approach.
- Excellent Communication: Strong communication skills solid stakeholder management analytical skills and datadriven decisionmaking.
- Team Player and Autonomous Worker: Ability to work effectively in a diverse team environment and autonomously with the capability to challenge ideas constructively and suggest solutions.
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Rachel Yuen on
Applications close on 22nd May 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
ING is Australias most recommended bank according to RFi XPRT Survey February 2021 July 2021 (n 31903) when compared to customers of 20 other banks operating in Australia.
#LIDNI
Required Experience:
Senior IC
Employment Type
Full-Time
