Patient Access / Customer Service / Emergency Operator
Patient Access / Customer Service / Emergency Operator
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Familyfocused benefits
Wellness incentives
Ongoing mentorship development leadership more
Full Time / 40hrs
Call Center Experience / Emergency Dispatch
Description
- The Emory Healthcare Emergency Operator plays a vital role in ensuring the safety and wellbeing of patients staff and visitors across 10 hospitals by managing Plain Language emergency calls.
- This position is responsible for promptly answering and triaging emergency calls dispatching appropriate personnel and ensuring clear communication during emergencies.
- The role demands a calm efficient and professional individual who can thrive in highpressure situations to support the immediate response needs of the healthcare organization.
- Key Responsibilities: Answer and triage all emergency and nonemergency calls quickly and efficiently.
- Dispatch emergency response teams including security medical and maintenance personnel according to established protocols.
- Monitor alarms and emergency systems to ensure immediate response to critical situations.
Required Qualifications:
- High School Diploma or equivalent preferred.
- 12 years of experience in emergency dispatch call centers or a related field preferred.
- Familiarity with emergency communication systems such as radios alarm panels and computerized dispatch systems preferred.
- Ability to work effectively in highstress environments and make quick decisions.
- Additional Requirements: Candidates must actively participate in ongoing training and crosstraining to enhance skills and knowledge relevant to the role ensuring excellent patient care satisfaction and to support the needs of the operations.
- Preferred Qualifications: Previous experience in a healthcare setting or hospital environment.
- Knowledge of medical terminology to better understand and respond to healthcarerelated emergencies.
- Strong knowledge of local emergency services procedures and Plain Language codes. Proficiency in using communication software and systems in a dispatch or emergency setting.
- Key Skills: Excellent verbal and written communication skills able to relay clear and concise information in emergency situations.
- Strong problemsolving and criticalthinking abilities capable of quick decisionmaking.
- Ability to remain calm and composed under pressure even in lifethreatening situations.
- Teamoriented mindset with the ability to collaborate and coordinate with multiple departments.
- Strong attention to detail and accuracy in documenting calls and outcomes.
- Shift/Work Hours: 365/24/7 operation requiring flexibility to work shifts including nights weekends and holidays.
PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs 033% of the work day (occasionally); 1125 lbs 3466% of the workday (frequently); 0110 lbs 67100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Bloodborne pathogen exposure Biohazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Employment Type
Full-Time
