IT Help Desk Technician / Information Technologist I
IT Help Desk Technician / Information Technologist I
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Salary Not Disclosed
1 Vacancy
Job Description
Working/Functional Title
IT Help Desk Technician
Position Summary
The IT Help Desk Technician will be part of a dynamic team of professionals that provide excellent IT service and support to the Department of Statistics and Probability and the Department of Mathematics. This position will work with a wide selection of technologies that support teaching and learning research and operations while working closely with faculty staff and students. Ideal candidates will have the ability to work well on a team that supports a diverse user base have excellent communication skills; learn from and collaborate with other IT professionals to accomplish tasks and projects.
What youll be doing with us:
Tech support for desktops and laptops running Windows Mac OS and Linux
Tech support for printers multifunction devices and tablets
Setup of new tech devices and decommissioning of old devices
Tech support of various software and web applications
Manage and track Department software licenses including user maintenance and installation
Maintain IT inventory including hardware and software
Perform basic server updates file permission setting changes and AD group maintenance
Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
Support and maintain conference and classroom projectors and misc. AV equipment
Assist users with virtual meetings on Zoom and Microsoft Teams
Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Reports Americas Best Colleges 2025. Located in East Lansing three miles east of the states capitol the MSU community includes more than 12000 faculty academic and support staff as well as over 51000 students. MSU offers an extensive benefits package to its employees including health care prescription and dental coverage and a base retirement program with a University matching contribution as well as basic life insurance. In addition MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic financial and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUs mission of providing education conducting research and advancing engagement.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a fouryear college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience working desktop operating systems: Microsoft Windows Mac OS and Linux; or an equivalent combination of education and experience.
Desired Qualifications
- Excellent communication skills: ability to articulate technical concepts to nontechnical users in a clear and friendly manner
- Customercentric focus: prioritize customer satisfaction by going above and beyond to resolve issues promptly follow up on user inquiries and gather feedback to continuously improve the IT support experience
- Team player: prefer to collaborate with others and work together on solutions. Ability to lift and carry up to 25 lbs.
- Willingness to continually advance technical skills through selfstudy
- Ability to take ownership of a project and see it through to completion
- Experience with automation and scripting tools such as Windows PowerShell Microsoft Power Automate and Git
- Experience with Linux command line
- Experience supporting academic technology
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.
Required Application Materials
Resume and cover letter
Special Instructions
Please provide three professional references knowledgeable of your work.
Work Hours
STANDARD 85
Website
Summary of Physical Demands
This position involves lifting and carrying up to 25 pounds and pushing/pulling a cart with a load weight of up to 150 pounds.
Bidding eligibility ends May 13 2025 at 11:55 P.M.
Required Experience:
IC
Employment Type
Full-Time
