Customer Service Supervisor
Customer Service Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 64000 - 80000
1 Vacancy
Job Description
Location:
San Diego CA Filling industrialHow will you CONTRIBUTE and GROW
GENERAL SUMMARY:The Customer Service Supervisor provides daily supervision and coordination of a team of Customer Support Representatives (CSRs). These CSRs provide individual support services for all phases of the order fulfillment process to Airgas customers over the telephone or through various echannels. The CSRs promotes longterm customer relationships and provides superior customer service through support to include sales order entry coordination of pricing problem resolution and expediting.
The Salary for this position is $64000 to $80000
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for managing the teams daily functions and productivity including but not limited to:
Maintains a high level of customer service by assisting customers via telephone email fax or in person facilitating all phases of orderfulfillment for industrial medical and specialty gasses as well as welding and safety products/supplies.
Answers and responds to incoming telephone inquiries from our customers. o Facilitates sales taking customer orders and serving as the accountable party to Airgas customers.
Manages a staff of two or more associates and makes recommendations regarding performance and or suggests disciplinary actions.
Demonstrates full knowledge of all orderentry data research and other order entry/resolution necessary to service customers.
Data entry for sales and salesrelated processes including new account setup and maintenance of existing customer accounts. o Provides data entry and maintenance of customer contact pricing.
Ensures customer inquiries related to billing problems cylinder balances order status time of delivery etc. are promptly and courteously handled providing followup as necessary.
Provides research of products with vendors including price and availability.
Provides research and resolves conflicts related to the order delivery cycle.
Researches and reviews customer account balances invoices and leases.
Interfaces with sales customers branches and other operating areas to provide timely and accurate communication regarding capabilities delivery and various other operating requirements.
Interacts with other internal departments to coordinate deliveries and customer satisfaction.
Provides leadership guidance and direction to the Customer Service Team
Develops and conducts training programs to new and existing employees including onboarding of associates as well as technical training.
Develops staff through goalsetting evaluations feedback and ongoing coaching to ensure activities are performed within department and Airgas policy. Rewards and disciplines employees as necessary.
Creates measures and monitors performance including monthly metrics and provides support/reporting to management field associates and customers alike.
Implements actions to continuously improve productivity goals of the team; monitors and reports results
Provides a climate of motivation communication support and trust within the department and with crossfunctional teams.
Communicate all new processes and procedures to the Customer Service Team.
Monitor CSR phone etiquette to both internal and external customers ensuring Airgas CS2 Values are demonstrated.
Promotes and maintains professional service oriented relationships with internal and external customers.
Works directly with enduser customers to ensure we are providing the highest level of service possible.
Works internally across sister companies and national Accounts to provide problem resolution and efficiencies.
Develops and maintains close working relationships with regional company personnel and other key Airgas stakeholders
Works in partnership with other supervisors and managers regarding recommendations and implementation of process improvement opportunities and initiatives
Special projects and other duties as assigned.
Are you a MATCH
MINIMUM QUALIFICATIONS:
To perform this position successfully an associate must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties.
Required Education:
Associates Degree in Management or Business or related field is strongly preferred. In lieu of degree requirement consideration for up to 2 years of related experience as a team lead supervisor or manager.
Two to three years in a leadership role customer service and/or inside sales related role required.
Required Length & Type of Experience:
Prior experience with SAP preferred
Knowledge Skills & Abilities (KSAs):
Excellent customer service and communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
A strong customer service mindset and the ability to use collaborative and nonadversarial approaches in achieving diverse goals. Ability to build positive relationships and strives to understand the customers needs internal and external.
Strong organizational teambuilding and people development skills. The ability to work and navigate within a complex matrixed organization.
Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing encouragement of open expression of ideas and effective listening.
Ability to adjust communication method based on either customer situation or the receiver of the communication (i.e. executive management field internal team customer etc.)
Strong organizational skills with ability to independently adjust and manage multiple priorities with thoroughness and accuracy.
A positive processimprovement focused approach and willingness to learn coupled with the ability to work in a team environment.
Working knowledge of Microsoft Office Suite: Outlook Word Excel and PowerPoint.
Working knowledge of Google products: Kite Sheets Docs and Slides.
Good problem solving and analytical skills.
Math skills to include the ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; Ability to compute rate ratio and percents.
Ability to work well both as a team and independently.
Ability to set priorities and manage time in a dynamic work environment.
Detailoriented.
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .
Required Experience:
Manager
Employment Type
Full-Time
