Clin Svc Representative II

Clinical ServicesRepresentative II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

The Opportunity

The Clinical Services Representative II responsibilities include scheduling patient appointments ensuring efficient checkin/checkout processes and being a friendly voice answering phones disseminating agency information or directing to appropriate individuals. Youll work with a varied population of students medical providers and other individuals to help them attain health care services. Youll also ensure that accreditation standards are maintained protect the confidentiality of the medical records and all patient information and interface with multiple University of Florida (UF) departments for clearance of students in a variety of programs. With direction youll work with the support staff and nursing staff in clinic functions.

Scheduling

Schedule patient appointments tests procedures and minor surgeries in person by telephone and/or via MyChart inquiries. Responsible for reviewing and updating patient account detail entering and verifying insurance. Triage all incoming calls to the clinic forward calls and consult or defer medical questions/advice to appropriate clinical staff. Work effectively with a wide range of students whose needs may be difficult to assess on initial contact.

Checkin and Checkout

Greets patients and visitors warmly professionally and provides a patientfriendly point of entry and exit. Obtain all health history physical forms consent forms copies of identification/ insurance cards and other required documentation during the checkin and checkout process. Verify student status/eligibility for services and select an appropriate guarantor for appointment. Ensures scanning of paper documents in EPIC are properly completed labeled and placed in the correct tab of the patient EMR.

Administrative Support

Processes incoming mail coordinates ordering of office supplies and assists with maintaining adequate inventory levels in the support area. Manage inbasket pools and troubleshoot patient care issues while acting as a liaison between students clinical staff and external departments for any schedulingrelated needs.

Provide coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department.

Typical Schedule:

• Monday through Friday 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks) Sunday Clinic during the Fall & Spring terms (11:00 AM to 4:00 PM)
• 40 hours per week
• Hours and days may vary due to the needs of the SHCC
• Clinic work location: Student Health Care Center on Campus

About the Student Health Care Center (SHCC)

The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a new stateoftheart WELLcertified building on UFs campus. Medical services offered at the SHCC include primary care sports medicine urgent care gynecology psychiatry allergy/immunization clinic and travel medicine. Radiology pharmacy lab and physical therapy are also on site.

Learn more about SHCC here the University of Florida

UF is one of the nations top universities and a dynamic and rewarding place to work. UF is in Gainesville one of Floridas most livable cities. Known for its natural attractions (wetlands forests springs wildlife) and cultural offerings (music theater visual arts and historic districts) the area is also gaining a reputation as a thriving hub for hightech startups as well as invention and research collaborations. We are excited about whats happening here and know you will want to be a part of it.

The City of Gainesville

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida including neighborhood and city information schools and zoning culture and leisure sports and fitness healthcare and much more. Learn more at Salary:

$18.50 to 19.35 per hour

Exclusive Perks and Benefits

Enjoy stability andsupportwith UFs unique range of benefits and opportunities. With a robusthealthcarepackage generousleavepoliciesretirementplanning andprofessional development you can achieve a healthyworklifebalance plan for your future and advance your career.

Fulltime TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition employees are eligible for ten paid holidays each year.

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Experience with computer programs for word processing and various computer software applications

Experience with computer generated appointment systems and EHR

Knowledge of computer programs for word processing and various computer software applications

Knowledge of computer generated appointment systems and EHR

Working knowledge of SHCC functions policies and confidentiality procedures

Ability to work independently

Ability to organize and maintain patient records

Ability to plan organize and coordinate work assignments

Ability to communicate effectively both verbally and in writing

Ability to evaluate problems and implement solutions

Ability to compile and analyze data for administrative decisions

In order to be considered you must upload your cover letter resume and a list of at least 3 references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.