District Help Desk Technician
District Help Desk Technician
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
SUMMARY:Provide basic ongoing firstlevel schoolbase technical support to teachers and other staff in the use of technology. Responsible for complying with Department of Technology standards and directives for the work to be DUTIES & RESPONSIBILITIES:The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar related or a logical assignment to the as an advisor to school staff for general technical basic ongoing firstline technical support to school staff and and repair minor computer and peripheral equipment problems/ of accounts and reporting functions for select instructional school users with network access issues and reset passwords as and customize new computers with software/driversUpgrade/update software as logistical support for new computers and peripherals (physical setup & placement).Perform school specific technical work for district level technology computer hardware repairs records for the all work performed and enter requests for new services from the school Help Desk with staff on software purchases regarding technical requirements and technology purchases and provide logistical support for new deliveries on physical setup and technology inventory records for the as a technical liaison with district technical support staff outside vendors and serve as a vendor contact for technical and support technology for online in ongoing technical support training as REQUIREMENTS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential AND/OR EXPERIENCE:Any combination of training and experience equivalent to:Bachelors degree supplemented by coursework in computer years of computerrelated experience with a wide range of computer years of technical customer service SKILLS:Ability to read analyze and interpret documents such as federal state and local regulations policy and procedure manuals building plans blueprints schematics wiring diagrams and related to write routine reports and correspondence. Ability to effectively present information to speak effectively with and respond to questions from staff vendors and/or the public. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions percentages ratios and proportions to practical ABILITY:Ability to exercise independent judgement and apply policies in a consistent to interpret and carry out a variety of instructions furnished in written oral diagram or schedule to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization :Ability to work with personnel information while maintaining the utmost of SKILLS AND ABILITIES:Communicate effectively both orally and in appropriate action and escalation writing for documenting support and maintain cooperative and effective working relationships with current knowledge of various systems applications and a variety of office machines and equipment including computer hardware and software. Read and understand documentation and procedures and report on basic to complex software and hardware code check and enter data on a and provide clear and concise work direction to diagnose and repair basic network systems and applications malfunctions. Understand and follow oral and written cooperatively with independently with little and telephone and assigned software system desk Office Suite GSuite for Education and core software loaded onto standard desktop disk and mentoring Windows MacOS and ChromeOS operating system navigation and of computer hardware including printers scanners terminals and other and written communication and practices of work direction supervision mentoring and DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision and depth ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential occasionally requires working irregular or extended to respond to emergencies on a 24/7/365 basis is noise level in the work environment is usually moderate. Position demands meeting deadlines with severe time constraints. EMPLOYMENT TERMS:Individual employment contract; Exempt positionSalary will be commensurate with salary factors in the need to work variable hours from time to information contained in this position description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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