Bot Quality Specialist
Bot Quality Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise technology and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process making it more accessible and convenient. Using predictive analytics we are able to transform a traditionally multiweek process into a modern digital experience for our users that can take just minutes! Weve issued billions in coverage each month and eliminated the traditional barriers ushering the industry into the modern age. Our fullstack technology platform is the backbone of family financial health.
We make getting life insurance easier faster and better for everyone.
Our investors include General Catalyst Sequoia Capital Accel Partners Google Ventures SoftBank and the investment vehicles of JayZ Kevin Durant Robert Downey Jr and others. This year we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
We are looking for aBot Automation Testerto ensure the quality accuracy and effectiveness of our automated customer interactions. This role will be responsible for testing and optimizing automated experiences including selfservice flows AIpowered chatbots and automated email communications.
The ideal candidate is detailoriented passionate about customer experience and skilled in testing conversational interfaces and automation platforms to deliver a flawless experience to users.
Key Responsibilities
- Test and validate chatbot and automation workflows to ensure they function as intended across platforms
- Identify document and track bugs inconsistencies or user experience issues in automated interactions
- Collaborate with product engineering and CX teams to improve bot flows and resolve issues
- Conduct regression testing after updates or bot improvements to ensure no disruptions
- Analyze conversation logs and user feedback to identify failure points or optimization opportunities
- Develop and maintain test cases test plans and testing documentation for automation projects
- Monitor bot performance metrics and recommend improvements to enhance customer satisfaction
- 2 years of experiencein testing automation chatbots conversational AI or similar customerfacing technologies
- Experience with chatbot testing tools automation platforms or scripting for automated testing
- Strong analytical skills with a meticulous attention to detail
- Familiarity with customer experience and usability testing principles
- Excellent communication and collaboration skills
- Ability to work crossfunctionally with product engineering and customer experience teams
#LIOnsite
Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand embrace and thrive in a multicultural world. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.
Required Experience:
Unclear Seniority
Employment Type
Full Time
