Director, Technical Account Management
Director, Technical Account Management
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Job Description
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.
To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
What youll do at UiPath
Proactively engage and influence your customers providing embedded technical advisory and guiding the technical maturity of your customers automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.
Provide UiPath platform infrastructure installation and upgrade planning guided assistance and troubleshooting.
Educate and enable your customers technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines program objectives environments and constraints.
Conduct design and code reviews for select automations to reinforce and verify those best practices.
Perform technical health checks of your customers automation programs and environments identifying risks and opportunities for continuous improvement across technical disciplines.
Collaborate with UiPath Product Support and other subject matter experts to manage facilitate communicate and bring to positive closure escalated support incidents.
Also as an employee of UiPath you are required to comply at all times with UiPaths 1. policies that were communicated to you from time to time and that are available on Inside UiPath.
What youll bring to the team
5 years of experience leading a functional team of individual contributors and managers.
5 years professional experience in technical customerfacing role. Prior experience in technical support or technical consulting is a plus.
Background in programming preferably .NET but others are okay: C# C VB Java Python or PowerShell as examples.
Experience in one or more of the following is desirable: Windows and Linux server infrastructure IT network troubleshooting and security.
Diplomacy tact and poise under pressure when working with customers and partners.
Strong analytical and problemsolving skills.
Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels. English fluency is required.
Selfmotivated proactive team player with innovative ideas to inspire customer loyalty and adoption.
Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .
Required Experience:
Director
Employment Type
Full-Time
