Software Development Manager, CS Security, Threat Engineering

The Customer Service Security (CSSec) team is currently hiring for a Software Development Manager to lead our Threat Engineering (TE) team.

Threat Engineering (TE) in Customer Service Security (CS Sec) group is responsible for automating detection of security threats in Amazons global contact center network. Among other things we build monitoring systems that collect data at scale and use machine learning (ML) to detect adversarial action in our systems. CSSec TE team consist mix of Data Engineers Data Scientists and Software Development Engineers led by leadership team of Product Managers and Technical Project Manager.

Amazons Customer Service Security is the first line of defense protecting Customers and their interests from technical & malicious adversaries seeking to steal their data and/or cause them harm. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges as well as the ability to quickly design and build solutions to address them.

Key job responsibilities
You will partner with product managers project managers stakeholders.
You will define build and ship solutions that improve Amazons security posture.
You will manage diverse team consisting Software Development Engineers (SDE) Data Engineers (DE) Security Engineers (SecEng) and Data Scientists (DS).
You establish structures that enable your team to solve complex problems and deliver impactful software systems.
You know when it is appropriate to alter your team structure to address emerging priorities.
You assess for skills needed to meet current and future goals for teams that you lead.
You are responsible for teamwide and/or productwide architectural component and feature decisions.
You partner with your stakeholders your engineers and other teams on what projects move forward and in what priority order.
You provide the larger picture the longterm perspective and the context (past current and future) behind business and technology choices.
You own the teams charter vision tenets and roadmaps to drive and communicate the teams decisions.
You communicate ideas effectively both verbally and in writing to all types of audiences within your organization and established business partners.
You are able to write narratives PR/FAQs and/or other strategic documents for these audiences

About the team
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.

#JoinBST

7 years of leading the definition and development of multi tier web services experience
7 years of engineering experience
3 years of engineering team management experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams

Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166400/year in our lowest geographic market up to $287700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.