Sr. Communications Manager, DSP Ops, Americas DSP Communications
Sr. Communications Manager, DSP Ops, Americas DSP Communications
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 106400 - 185000
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
Do you have a passion for developing communications for largescale operational changes At Amazon were working to be the most customercentric company on earth. Amazon is continually striving to innovate and provide best in class delivery experience. This includes the Delivery Service Partner (DSP) program. Amazon is growing its network of DSPs who own and operate successful logistics businesses and build a team of Delivery Associates (DAs) who are obsessed with the customer experience.
We are looking for a Sr. Communications Manager DSP Operations who will be responsible for building and supporting bestinclass communications and content that result in high levels of engagement with these DSPs and DAs. You will partner with multiple crossfunctional partners implement largescale changes that improve the efficiency of our logistics operations and help us reach more customers.
Your core business stakeholders oversee field employees who work within the logistics network and partner with DSPs and DAs deliver the optimal experience for customers. This will require you to work in a fastpaced environment and break down complex topics into simple compelling messaging. You will bring in fresh ideas to simplify and scale our communications processes particularly when it comes to keeping field Amazon employees informed about changes that impact DSPs and DAs. You will also elevate and amplify Ops Leaders voices in DSPfacing communications to provide context on upcoming changes to build trust and showcase the support that Amazon provides to DSPs and their teams.
The ideal candidate is a communicator with business acumen and writing ability. Exercising judgment in narrow timeframes particularly by injecting logic and care into strategic communications targeted at DSPs is critical. You will have a passion for storytelling as there are so many wonderful stories to be found in this innovative space.
This role is a unique hybrid of B2B Comms and Internal Comms.
This role can be based in Bellevue WA or Nashville TN.
Key job responsibilities
Strategize and execute proactive multichannel content strategy centered on flexible operations and bringing clarity to the largescale operational changes
Drive storytelling efforts and communication campaigns to both solve business needs including written communications executive messaging infographics newsletters and video
Interview DSPs DAs and Ops leaders to build testimonial and spotlight stories on how they are partnering together to build a bestinclass logistics network
Identify opportunities to build scalable mechanisms such as messaging guidelines and communications playbooks
Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
Monitor and measure the effectiveness of communications
A day in the life
We write a lot and are right a lot! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and testimonial stories. We own multiple channels by which we communicate to our DSP Owners including the Communication Center integrated within the DSP Portal and Ignite Digital Community (IDC) a custombuilt digital form for DSPs to share best practices and hear directly from Amazon leaders. We communicate to DAs through the DA InApp Newsfeed built within their Amazon Delivery App.
About the team
The DSP Communications team is made up of 18 high performing leaders. Even though we are based in different cities across the US Canada Brazil and Mexico we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers sharing memes and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them i.e. building a safetyfirst culture developing their team and delivering millions of smiles in their communities.
6 years of professional noninternship marketing experience
Experience using data and metrics to drive improvements
Experience building executing and scaling crossfunctional marketing programs
Experience driving direction and alignment with large crossfunctional teams and agency partners
Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
Experience communicating results to stakeholders
Experience executing scaled marketing campaigns through email or social media
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106400/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a Sr. Communications Manager DSP Operations who will be responsible for building and supporting bestinclass communications and content that result in high levels of engagement with these DSPs and DAs. You will partner with multiple crossfunctional partners implement largescale changes that improve the efficiency of our logistics operations and help us reach more customers.
Your core business stakeholders oversee field employees who work within the logistics network and partner with DSPs and DAs deliver the optimal experience for customers. This will require you to work in a fastpaced environment and break down complex topics into simple compelling messaging. You will bring in fresh ideas to simplify and scale our communications processes particularly when it comes to keeping field Amazon employees informed about changes that impact DSPs and DAs. You will also elevate and amplify Ops Leaders voices in DSPfacing communications to provide context on upcoming changes to build trust and showcase the support that Amazon provides to DSPs and their teams.
The ideal candidate is a communicator with business acumen and writing ability. Exercising judgment in narrow timeframes particularly by injecting logic and care into strategic communications targeted at DSPs is critical. You will have a passion for storytelling as there are so many wonderful stories to be found in this innovative space.
This role is a unique hybrid of B2B Comms and Internal Comms.
This role can be based in Bellevue WA or Nashville TN.
Key job responsibilities
Strategize and execute proactive multichannel content strategy centered on flexible operations and bringing clarity to the largescale operational changes
Drive storytelling efforts and communication campaigns to both solve business needs including written communications executive messaging infographics newsletters and video
Interview DSPs DAs and Ops leaders to build testimonial and spotlight stories on how they are partnering together to build a bestinclass logistics network
Identify opportunities to build scalable mechanisms such as messaging guidelines and communications playbooks
Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
Monitor and measure the effectiveness of communications
A day in the life
We write a lot and are right a lot! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and testimonial stories. We own multiple channels by which we communicate to our DSP Owners including the Communication Center integrated within the DSP Portal and Ignite Digital Community (IDC) a custombuilt digital form for DSPs to share best practices and hear directly from Amazon leaders. We communicate to DAs through the DA InApp Newsfeed built within their Amazon Delivery App.
About the team
The DSP Communications team is made up of 18 high performing leaders. Even though we are based in different cities across the US Canada Brazil and Mexico we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers sharing memes and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them i.e. building a safetyfirst culture developing their team and delivering millions of smiles in their communities.
6 years of professional noninternship marketing experience
Experience using data and metrics to drive improvements
Experience building executing and scaling crossfunctional marketing programs
Experience driving direction and alignment with large crossfunctional teams and agency partners
Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
Experience communicating results to stakeholders
Experience executing scaled marketing campaigns through email or social media
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106400/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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