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COMPANY OVERVIEW

At Carlton we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest surrounded by love kindness and care. We believe happy employees ensure happy residents. With attractive benefits handson training and opportunities for career advancement we take great pride in recruiting people who embrace and embody our unique culture of caring.

Join our exceptional team at Carlton Senior Living as our Director of Resident Services!The salary range for this position is $72000 to$78000 with a Sunday through Thursday schedule. We also offer health/vision benefits PTO and more!

Job Summary

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for the overall supervision and management of the Clinical Department. This is accomplished by ensuring the highest possible quality of care service and resident/staff satisfaction while maintaining maximum occupancy and smooth department operations within budget; and with a focus on consistently providing excellent Customer Service and continuous enhancement of the Resident Experience.

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Responsible for ensuring that each resident is getting the appropriate care and services as identified by his/her physician and/or by the Community via the use of an appropriate appraisal tool.
• Responsible for ensuring Personal Service Plans are accurate and updated in a timely fashion.
• Provide training for and maintain all quality assurance standards for Infection Control Standard Precautions Sharps Management Outbreak Management and Workers Compensation.
• Manage clinical components of Home Office Reporting.
• Communicates any resident change of condition to the family and/or physician in a timely manner.
• Responsible for accuracy of MoveN Monthly Fees.
• Responsible for maintaining appropriate Care Notes in a timely manner.
• Supervises all Personal Care Staff and Nurses.
• Responsible for maintaining an appropriate Staffing to Care schedule.
• Ensures timely completion and documentation of all required RCFE and CSL training.
• Ensure new associates complete the New Hire Checklists within the designated timeframes.
• Maintains Residents Clinical Charts.
• Orders Supplies.
• Manages payroll paperwork.
• Maintains working knowledge of and compliance with CSL Policies and Procedures CSL Quality Assurance Metrics and State Regulations.
• Conducts regular Family Care Conferences and Resident Care Conferences.
• Interacts with residents and families in a professional manner and with sensitivity and a positive attitude.
• Follows through on requests and complaints from residents/families in a timely manner.
• Understands all emergency protocols responds to emergencies and provides direction for associates during emergencies when needed.
• Supports an ongoing Safety Awareness Program for residents and associates.
• Reports accidents injuries and/or incidents immediately to the Associate Director and Executive Director along with all the appropriate documentation.
• Provides the appropriate tools and training to the Personal Care Staff and Nurses.
• Responsible for the overall operations and regulatory requirements in the Medications Room.
• May conduct a community tour for prospective residents/families.
• Provide employee evaluations per Human Resource Protocols.
• Other duties as assigned by the Executive Director.

Supervisory Responsibilities

• Responsibilities may include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• May perform daily payroll edits. Adjust payroll records as appropriate. Perform end of period review.
• Observe work environment for potential injury hazards and take appropriate preventative safety precautions. Actively participate in prevention reporting and management of Workers Comp. Claims.
• Able to read and write reports business correspondence memos and staff performance evaluations.
• May manage staff schedules.

Qualifications

• Communication Skills
  • Ability to communicate clearly and effectively.
  • Interact well with our Carlton Family residents family members all staff members future residents.

• Reasoning Ability
  • Ability to apply common sense understanding and carry out written or oral instructions.

• Education and Experience
  • According to Title 22 requirements employee must be at least eighteen (18) years of age.
  • Associates Degree
  • Two years related experience and/or training or a combination of education and experience.
  • This position may be held by a(n) LVN/RN.

• Certificates License Registration
• Current R.C.F.E. certification is strongly recommended.
• Current First Aid Certification (obtained through community)
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
• Health screening and negative TB test must be less than six (6) months old. (obtained through community)

Carlton Senior Livings Commitment to Pay Transparency

Compensation may vary outside of this range depending on a number of factors including a candidates qualifications skills competencies and experience and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work and this role may be eligible for additional discretionary bonuses/incentives.

Carlton Senior Living benefits are designed to convey Carlton Senior Livings culture and values to create an efficient and inspiring work environment and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• Premium coverage for employee medical insurance
• Flexible Spending Account (FSA)
• Dental Vision Short/Longterm Disability Basic Life Voluntary Life and AD&D insurance plans;
• Generous vacation time and leave plans as well as paid sick days and parental leave;
• Generous benefits like mental and emotional health support through our Employee Assistance Program a 401K company match gym and tuition reimbursements.

Carlton Senior Living reserves the right to modify or change these benefits programs at any time with or without notice.

Carlton Senior Livings Commitment to Equal Employment Opportunities

Carlton Senior Living is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Per Department of Social Services regulations all applications must undergo an extensive background check and certain misdemeanor convictions will require an exemption.

Carlton Senior Living is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please let us know at .