Customer Assistance Representative - DFW Airport
Customer Assistance Representative - DFW Airport
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Job Description
Overview
Enterprise Mobility at the Dallas Fort Worth Airport (DFW) is seeking a responsible dedicated person to join our team as a full time Customer Assistance Representative (SCAR). This position pays $17 / hour and is located onsite at Dallas Fort Worth Airport at 2424 E 38th St Dallas TX 75261.
We offer:
- $17/Hour
- Consistent full time 40 hour per week schedule
- Paid time off
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
- NO airport clearance required
Available Schedules:
- Wednesday 9:00am6:00pm
- Thursday 9:00am6:00pm
- Friday 9:00am6:00pm
- Saturday 9:00am6:00pm
- Sunday 9:00am6:00pm
- Monday OFF
- TuesdayOFF
OR
- Wednesday 12:00pm11:00pm
- Thursday 12:00pm11:00pm
- Friday 12:00pm11:00pm
- Saturday 12:00pm11:00pm
- Sunday OFF
- Monday OFF
- TuesdayOFF
The Customer Assistance Representative (SCAR) provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Our philosophy is to take care of our customers and employees first. We know if we do this success will follow for both our company and our employees.
Responsibilities
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services which includes offering optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work the following shifts/schedules: WednesdaySunday 9:00am6:00pm or WednesdaySaturday 12:00pm11:00pm
Required Experience:
Unclear Seniority
Employment Type
Full-Time
