Customer Accounts Advisor

About Aarons: We are Aarons an industry leader in the sales and leasetoown retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a teamoriented highenergy recognitionbased environment with competitive pay and benefits. This is much more than a job it is a career with purpose. About Aarons Tech: In recent years weve been on a journey to transform our business model with technology. Were not the slow oldfashioned retailer you think we are. We used to be but those days are long gone. In fact we dont even think of Aarons as a retail company. Instead we think of Aarons as a technology company that happens to sell and lease furniture electronics and appliances. This way of thinking has demanded a massive shift in who we hire how we organize and lead our teams and how we deliver our technology and services. Its simple: we hire smart people who are motivated by delivering big impactful results we point them at big problems to solve and we get out of their way. We believe our technology team is unique and special and after learning about us we believe you will think so too. Find out more at Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 $13.00

This position is also eligible for incentive pay based on performance.

Aarons Customer Account Advisors serve as coaches to our customer driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor you will build relationships with our customers over the phone and facetoface to help bring them onestep closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people demonstrate empathy listen attentively explain things simply and easily and successfully navigate difficult conversations. Strong multitasking organizational negotiation and persuasion skills are necessary. Like all Aarons team members they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid stateDrivers License and compliance with the Companys Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aarons Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills
  

Total Rewards

Team members enjoy access to career training and advancement opportunities and arerewarded with competitive compensation and a comprehensive benefits package which includes:

• Medical Dental Vision
• Tuition Reimbursement
• Pay on Demand Options
• Basic Life and AD&D
• Employee Retirement Plan (401k)
• Employee Assistance Program
• Parental Leave Benefits
• Flexible Spending Accounts
• Health Savings Accounts
• ShortTerm Disability
• LongTerm Disability
• Paid Time Off
• Financial Wellness
• Physical Wellness
• Discounts
• Matching Gifts
• Community Outreach
• Employee Business Resource Groups

About Aarons
At Aarons we offer sales and leasetoownership of specialty items including furniture consumer electronics home appliances and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike join us today.

Aarons is committed to creating a diverse and inclusive work environment celebrates our team members differences and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color pregnancy religion sex sexual orientation gender identity national origin age disabilityveteran status military duty gender expression genetic information or any other protected class. Candidates who require accommodation during the recruitment process should contact emailprotected.
Aarons is an Equal Opportunity Employer.

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