Adoption Specialist
Adoption Specialist
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Job Description
Posting Date
05/05/25Application Deadline
05/09/25Pay Range
$19.75 $29.00 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Animal Care and ControlAbout the Position
Are you passionate about connecting adopters with pets and providing an excellent customer experience
As an Adoption Specialist you will play a critical role in matching animals with customers looking to adopt. You will conduct animal meet and greets and facilitate a conversational adoption approach through open dialogue. This position holds an essential role in promoting animals by ensuring animal bios and photos are updated regularly and advocating for animals with longer term shelter stays by utilizing MCACC programs and processes. As one of our champions you will take the lead in identifying the customers needs and assisting them through the entire adoption process.
What better way to contribute to our mission than to be on the front line bringing together the people and pets of Maricopa County!
Dont miss out on this opportunity to support our shelter! Apply today!
About Us
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming onsite center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Employee discounts for goods and services
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Two years of experience in a retail or similar customer service role
One year of experience handling animals
High school diploma or GED
A combination of postsecondary education and/orjobrelated experience may substitute for theminimum qualifications on a yearforyear basis
We Also Value
Animal adoption experience in an Animal Care and Control type environment
Experience with processing financial transactions
Bilingual skills in English/Spanish
Job Contributions
Conduct animal adoption meet and greets and review information and adoption materials with potential adopters
Greet and assist customers at the adoption counter effectively address inquiries and provide accurate information all while maintaining a professional and helpful demeanor
Perform accurate data entry including adoption processing fee collection entering animal person and medical information creating and updating animal bios and photos
Maintain a kennel floor presence and actively engage with the general public and the animals to facilitate matchmaking
Demonstrate excellent verbal and written skills including clear and effective communication with others (staff public volunteers) that is professional respectful and positive
Ensure adoption areas are clean and tidy throughout the day by mopping floors wiping surfaces in meet and greet and lobby areas and maintaining kennel signage/cards and play yards
Conduct additional animal handling as needed including restraint walking playgroups and other duties
Maintain and update adoption packet information and supplies to ensure new adopters have all appropriate documentation and resources needed for their new pet
Run reports and perform related duties. Provide support with kennel cleaning animal evaluations events enrichment and other duties as assigned
Working Conditions
Candidates must be flexible and able to work all shifts including starting as early as 8 am and finishing as late as 9 pm working weekends and holidays. Shelter leads are assigned on any shift with any combination of days off determined by the needs of the Department
Work is predominantly performed in a busy often noisy office setting within an animal shelter with close proximity to dogs and cats with unknown temperaments or behaviors
In this role you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing
While performing the duties of this job the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery uneven and rough
Machines Tools Equipment Software and Hardware:MFD printer Desktop computer Chameleon software Microsoft Office suite Avaya phone system POS system
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
