Head of Gen AI

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes businesscritical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in esignature and contract lifecycle management (CLM).

We are seeking a highly motivated and innovative Gen AI Lead to drive the adoption of Generative AI capabilities throughout our organization. As the Gen AI Lead you will be instrumental in deploying and refining AI solutions that enhance operational efficiency automate decision processes and deliver valuable strategic insights. This position demands a strong combination of handson AI/ML expertise and leadership skills to foster collaboration and drive results. Additionally successful candidates will possess technical knowledge of AI/ML leadership abilities business understanding and a productfocused approach.

This position is an individual contributor role reporting to the Chief Data Officer.

Responsibility

• Drive strategic AI initiatives and achieve optimal results

• Mentor the team to create impactful and efficient AI interactions

• Prioritize an AI roadmap based on strategic value and feasibility

• Collaborate with Security and Legal to conduct product risk assessments and ensure compliance with the NIST framework

• Spearhead the research and implementation of cuttingedge AI LLM models agentic platforms and purposebuilt AI apps

• Cultivate a culture of innovation and experimentation with novel AI techniques and approaches

• Spearhead the development and seamless integration of Gen AI solutions into existing products and services

• Collaborate with product managers to define product requirements prioritize features and oversee product lifecycles to incorporate Gen AI and Agentic capabilities

• Oversee and steer the prioritization framework to drive the return on investments ensuring compliance with regulatory requirements

• Analyze market trends and competition to pinpoint opportunities for AIdriven product enhancements

• Communicate complex AI concepts and strategies to nontechnical stakeholders

• Collaborate across departments to champion AI adoption and integration

• Cultivate strong internal relationships to propel AI initiatives forward

• Forge robust partnerships with key stakeholders and DTS to spearhead a comprehensive buildandbuy strategy

Hybrid: Employee divides their time between inoffice and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly inoffice expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 15 years of experience
• Experience as a Product Manager in a technologydriven field
• Experience working with artificial intelligence machine learning and LLMs
• Handson experience with cuttingedge tools like LangChain for building LLM applications
  
  

Preferred

• Extensive knowledge of Large Language Models and advanced finetuning techniques
• Strong understanding of AI compliance frameworks and best practices
• Experience implementing guardrails to ensure ethical AI usage and effectively mitigate risks is essential
• Deep expertise in RetrievalAugmented Generation (RAG) particularly with hybrid search methods for optimizing AI performance
• Highly skilled in prompt engineering with a deep understanding of various techniques and best practices
• Familiar with tools and frameworks for effective prompt design
• Advanced degree in Computer Science AI Machine Learning or a related field
• Strategic thinker with strong business acumen and the ability to identify and capitalize on AI opportunities
• Excellent communication presentation and interpersonal skills
• Strong problemsolving skills and willingness to think outside the box
• Excellent teamwork skills with an ability to work independently
• Proven track record of successfully delivering AI projects and products from planning and development to deployment adoption and updates
• Strong product management skills including defining roadmaps prioritizing features and managing product lifecycles
• Experience building and leading highperforming technical teams

Pay for this position is based on a number of factors including geographic location and may vary depending on jobrelated knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $202800.00 $327625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of preestablished sales goals. NonSales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other lifechanging events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a cando approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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