Collections Agent - Inbound & Outbound Calls
Collections Agent - Inbound & Outbound Calls
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
Role Purpose
The IRT Agent acts as the initial point of contact for customers or debtors offering guidance on payment and restructuring options within a structured and ethical framework.
Main Responsibilities
- Manages inbound and outbound calls to understand client needs and propose appropriate payment solutions and restructuring plans.
- Collects and records accurate information regarding the customers financial situation to support the development of tailored solutions.
- Coordinates with internal departments to support the implementation of agreed modifications.
- Communicates approved solutions and arranges the signing of related contracts through AB branches.
- Ensures compliance with company policies the Code of Conduct and regulatory standards with attention to reducing customer complaints.
Requirements
Education Experience and Technical Skills
- Bachelors degree in Economics Banking or a related field is considered an asset.
- At least 2 years of experience in a call center role related to collections with involvement in managing disputed portfolios and restructuring arrangements.
- Proficient written and verbal communication skills in Greek; English language skills are considered an asset.
- Computer literate with advanced knowledge of MS Office applications.
Key Competencies
- Interpersonal and communication skills applicable across various organizational levels
- Negotiation skills aimed at reaching practical and sustainable agreements
- Orientation toward results and completion of tasks
- Active listening skills for effective client engagement
- Ability to manage time and tasks within a dynamic and highpaced environment
- Awareness and responsiveness to internal and external customer needs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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