Client Manager
Client Manager
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Job Description
Client Manager
Bristol Hybrid
In this position youll be based in the Bristol office for a minimum of three days a week with the flexibility to work from home for some of your working week.Find out more about our flexible work culture at give you a world of potential
We are looking for a selfmotivated and results driven individual to become a Client Manager within one of core business areas in UK Registry to be a trusted advisor providing proactive account management to our clients.
This requires individuals who are client focussed with a proven ability to deliver solutions and maintain high standards of quality at all times. The role is Bristol based with the potential to work on a hybrid basis and with some travel required.
We combine our smart technology and even smarter people to give our clients the certainty of accurate shareholder records any time you need it. If you work with us we make share registration simple. Share registration is where we began as a company and with 35 years experience and 900 clients in the UK were never short of a good idea.
A role you will love
As a Client Manager youll be the champion for our Depositary Interest clients forging strong lasting relationships through proactive communication and acting as the vital link between them and Computershare. Youll be an integral part of our dedicated Issuer Client Service Teams committed to empowering our clients and their shareholders. Your focus will be on nurturing client accounts ensuring their satisfaction and loyalty by guiding them through the industry landscape and the breadth of Computershares offerings. This involves managing relationships according to agreements sharing your expertise to provide valuable insights and identifying opportunities to grow our partnerships. Youll also be at the forefront of contract negotiations and play a key role in the seamless execution of critical client events all while contributing to our financial goals through effective budget management.
- Be the primary point of contact and strategic partner for Depositary Interest clients.
- Proactively develop client accounts through effective communication and relationship building.
- Manage the endtoend delivery of key client events like AGMs and Corporate Actions.
- Identify and implement opportunities for crossselling and upselling to enhance client value.
- Contribute to financial targets through budget management accurate invoicing and cost control.
What will you bring to the role
Were looking for a seasoned customer service expert preferably with a background in a related industry or the financial services sector. Youll bring a wealth of experience in account management and strategic planning underpinned by a solid understanding of product portfolios and Service Level Agreements. Your exceptional numerical abilities and strategic foresight combined with your project management skills will be crucial in this role. Above all youll have an unwavering customercentric approach and a genuine passion for delivering exceptional service. Your proactive problemsolving skills and initiative will be key to achieving success. Excellent communication skills are paramount along with strong commercial awareness including experience in financial forecasting and profit & loss management. While not a requirement any prior experience in leading and developing teams would be a valuable asset.
- Proven experience in account management and strategic planning ideally within financial services.
- Strong understanding of product offerings and Service Level Agreements.
- Exceptional numerical abilities strategic foresight and project management skills.
- Outstanding customerfocused mindset with a drive to provide quality service.
- Excellent communication and commercial awareness including financial forecasting and P&L awareness.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewardsranging fromrecognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you careers hub will help you find out more about our rewards and life at Computershare visit Experience:
Manager
Employment Type
Full-Time
Key Skills
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