Audio Visual Service Coordinator
Audio Visual Service Coordinator
Posted on :
10-05-2025
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1 Vacancy
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Job Description
Audio Visual Service Coordinator
CTI has been a leading audiovisual provider for over 35 years. Since we began in 1988 our mission has been simple: to provide a fantastic customer experience.
At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest audio visual experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients seeking quality highend audiovisual and Conference Solutions.
So where do you fit in
We are looking for an Audio Visual Service Coordinator to join our operations team in our Omaha officewhose attitude skills and work ethic will embody our mission to provide a fantastic customer experience. Our service coordinators are sharp organized and friendly administrative professionals who work with our sales technical and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable personable and enthusiastic who embraces any challenges that come his or her way. If this sounds like you we will provide the necessary training support and work environment to help you succeed. We take pride in our employees who are known in the industry as customerfocused problemsolvers who can get the job done.
These responsibilities will give you an idea but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees strengths:
Answer incoming calls from customers regarding service needs.
Schedule service calls nationwide.
Work with the operations team to schedule available techs for calls.
Follow up with service calls to ensure customer satisfaction.
Ensure that all service tickets are updated in our system.
Initialize RMAs and work with our shipping and receiving department to follow up.
Other duties as assigned.
We value our culture above all and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits you might be what CTI is looking for:
You are willing to fearlessly embrace company culture.
You can work independently with minimal guidance (but arent afraid to ask the right questions when you need help!).
You have strong verbal and written communication skills and can be the face of our company to our clients.
Experience:
Minimum high school diploma or equivalent
Prefer at least 12 years in a corporate service or hospitality environment
Customer service experience.
You are willing to fearlessly embrace company culture.
You can work independently with minimal guidance (but arent afraid to ask the right questions when you need help!).
You have strong verbal and written communication skills and can be the face of our company to our clients.
Experience:
Minimum high school diploma or equivalent
Prefer at least 12 years in a corporate service or hospitality environment
Customer service experience.
Whats in it for you
At CTI we know our companys success is directly correlated to the success of our employees. So its fitting that we thrive on and encourage employee growth both professionally and personally. Our competitive compensation package includes:
A competitive base salary (DOE).
Employermatched medical and dental insurance (available after 60 days of employment).
Employer matched 401K up to 3% (after 6 months of employment).
Bonus eligibility that is based off a resultsoriented incentive plan (after 3 months of employment).
A graduated PTO program all major holidays off and three floating holidays available upon first day of employment.
Special gifts for significant life events such as marriage the birth of a child and buying a house.
Cell phone reimbursement plan.
LongTerm and ShortTerm Disability 100% paid by CTI.
Life Insurance 100% paid by CTI.
CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or operations. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or operations. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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