Front Desk Manager
Front Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Front Office Manager Job Summary:
The Ramkota Hotel & Conference Center is seeking a highly organized and experienced Front Desk Manager to join our team. The Front Desk Manager will be responsible for overseeing the daytoday operations of the front desk managing a team of front desk agents and ensuring all guests receive exceptional service during their stay. This is a fulltime administrative position with a competitive salary and benefits package located in Pierre South Dakota.
Compensation & Benefits:
Salary: Competitive based on experience
Benefits: Be a part of an Employee Owned Company Medical dental and vision insurance 401k paid time off hotel discounts
Responsibilities:
Oversee the daily operations of the front desk including checkin/checkout procedures room assignments and guest inquiries
Train schedule and manage a team of front desk agents ensuring high levels of professionalism and customer service are maintained
Monitor front desk performance ensuring all tasks are completed accurately and efficiently
Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
Handle guest complaints and issues in a timely and effective manner finding appropriate solutions to resolve any problems
Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
Manage budget monitor expenses and make adjustments as necessary to control costs
Participate in the hiring and on boarding of new front desk team members
Serve as a brand ambassador upholding the hotels standards and values at all times
Requirements:
High school diploma or equivalent; Bachelors degree in hotel management or related field preferred
At least 3 years of experience in a front office or guest service managerial role
Strong leadership and communication skills
Excellent interpersonal and customer service skills
Detailoriented with the ability to multitask in a fastpaced environment
Proficient in Microsoft Office and hotel management software
Ability to work flexible hours including nights weekends and holidays
EEOC Statement:
The Ramkota Hotel & Conference Center in Pierreis an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment based on race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. We value diversity and inclusion and encourage all qualified individuals to apply for this position.
Required Experience:
Manager
Employment Type
Full-Time
