Inside Service Parts Lead
Inside Service Parts Lead
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1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
Inside Service Parts Lead Growth Track (Sales /Operations/ Customer Support)Come join a team where People make the difference! As part of Marmon Holdings Inc. a highly decentralized organization MarmonHerrington values people with the aptitude attitude and entrepreneurial spirit to drive success. Were committed to attracting and growing top talent and helping you build your career here.
We are looking for a technically minded and motivated earlycareer professional to join our team as an Inside Service Parts Specialist. This is a handson role focused on learning our products supporting customers and developing critical sales and operations skills.
Youll start by building technical expertise in our parts business with the opportunity to grow into future roles in Parts Sales Operations or Customer Support leadership based on your performance and career interests. Explore the full range of opportunities in the career path outlined below.
KEY DUTIES AND RESPONSIBILITIES
Lead and manage the Service Parts Team ensuring efficiency and accuracy in all processes.
Oversee the Shipping and Receiving department to streamline operations.
Develop deep product knowledge of the MarmonHerrington product line including bills of material and part functionality in the heavy truck market.
Work crossfunctionally with shop and office personnel to understand production processes and spare parts needs.
Collaborate with key stakeholders to implement and enhance an ecommerce platform while optimizing resource allocation.
Engage customers proactively to ensure their needs are met follow up on quotations and identify sales opportunities.
Analyze customer buying patterns to identify missed opportunities and develop a strategic stocking plan aligned with organizational objectives and customer demands.
Develop a competitive database to track industry trends competitor offerings and market gaps.
Work with Procurement and Finance to maintain optimal inventory levels while minimizing excess and obsolete (E&O) stock.
Collaborated with OE sales and crossfunctional teams to identify and pursue opportunities to reengage customers with declining activity.
Provide weekly activity reports to the Sales leadership on customer activity and development progress.
SKILLS AND QUALIFICATIONS
Bachelors degree in Engineering Business Sales/Marketing or a related field preferred equivalent handson experience also considered.
15 years of professional experience in sales support service parts technical customer service or related fields.
Strong technical aptitude and willingness to learn the heavy truck or automotive sector.
Highly organized with strong time management and prioritization skills.
Comfortable with Microsoft Office Suite (Excel Word PowerPoint).
Clear and professional written and verbal communication skills.
Selfstarter with a customerfirst attitude and drive to solve problems.
Interest in growing in Parts Sales Operations or Customer Support leadership roles over time.
Willingness to occasionally travel for training or customer support needs.
CAREER PATH:
This role is designed as an earlycareer development opportunity within MarmonHerrington and the broader Transportation Group of Marmon Holdings a Berkshire Hathaway company. It offers a pathway for individuals who want to build a longterm career within MarmonHerrington or across Marmon Holdings. Successful team members will have the opportunity to grow into expanded roles in Sales Operations or other areas of the business based on performance and career aspirations.
HOW TO APPLY:
Interested candidates should submit a resume and a brief cover letter outlining your interest and career goals.
Following receipt of a conditional offer of employment candidates will be required to complete additional jobrelated screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Employment Type
Full-Time
