Senior Network Technician (Onsite)
Senior Network Technician (Onsite)
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Job Description
Who is Trace3
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.
Ready to discover the possibilities that live in technology
Come Join Us!
StreetSmartThriving in Dynamic Times
We are flexible and resilient in a fastchanging environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making highquality decisions in a timely and costeffective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice The Stuff it takes to be a Needle Mover
We get things done and drive results. We lead without a title empowering others through a cando attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.
Teamwork Humble Hungry and Smart
We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solutionfocused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.
About the Role:
Under the general direction of the Technical Operations Lead the Senior Network Technician will provide network hardware consulting physical onsite support and customers IT infrastructure hardware in production and lab environments for clients in a wide range of client environments. In addition Senior Network Technicians offer guidance and train lowerlevel technicians to ensure best practices are met. Heavy onsite travel is involved.
*Contract Position*
What Youll Do:
- Perform independent analysis and provide tailored recommendations to customers regarding their unique IT hardware in production and lab environments.
- Independently research /resolve unforeseen technical problems with only general oversight or supervision.
- Recommend network layout in conjunction with building structural components to safely and securely accommodate wallmounted infrastructure.
- Provide infrastructure cabling and device installation/decommissioning for all types of enterpriselevel equipment and infrastructure in various environments ensuring that there is no negative impact on production networks.
- Identify and configure OOB management interfaces on various devices for remote access (computing storage and networking).
- Perform firmware and/or troubleshoot BIOS updates on server storage and networking hardware platforms.
- Configure various devices (laptops desktops servers switches) with static IP addresses subnets gateways and DNS servers designed to meet customers unique needs.
- Develop documentation to maintain accurate records of customer computers servers and network systems.
- Conduct clientfacing meetings (in person/virtual) professionally.
- Assist in performing root cause analysis
- Determine when/if escalation to management is necessary
- Provide guidance to lowerlevel technicians to ensure best practices are met
- Provide remote console access to various devices via WebEx Teams or Zoom screensharing
- May perform other duties as assigned by supervisor
Qualifications & Interests:
- A minimum of 6 years experience with server storage and networking hardware in various enterpriselevel environments.
- Prior MSP experience desired
- Ability to travel domestically up to 85% 90% of the time
- CompTIA A certification desired
- CompTIA Network and Cisco CCNA certifications desired
- Fundamental understanding of all Office365 products and their operation
- Ability to conduct clear and concise communication in English (written and verbal)
- Ability to independently (with little to no supervisory input) analyze customer unique needs make recommendations tailored to those unique needs implement the recommendations (including the ability to troubleshoot independently and in the moment as unanticipated challenges arise) and respond to challenges unique to each customer.
- Fundamental understanding of all Office365 products and their operation
- Strong attention to detail and quality
- Basic knowledge of subnetting (Ex. 255.255.255.0 /24)
- Ability to identify power circuits and circuit breakers
- Ability to properly identify various device port assignments
- Ability to identify various power receptacle types (NEMA 515 C13/14/15 C19/20 L520 ).
- Thorough understanding of console connectivity and OOB management functionality
- Ability to properly identify various device port types (RJ45Console DB9 SFP RJ45 Ethernet).
- Ability to properly identify various fiber optic cables and optics (LC SC FC Single Mode Multimode SR vs LR Optics).
- Ability to properly terminate and test CAT5 and CAT6 cables (Keystones punch down panels and ends).
- Ability to properly run power/data cables label and dress to Trace3 standards
- Thorough comprehension of fiber and copper patch panel function and AZ port identification
Estimated Pay Range
$30 $40 USD
The Perks
- Comprehensive medical dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and LongTerm Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Worklife balance and generous paid time off
Our Commitment
At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.
Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.
As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.
Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview please email.
***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
Required Experience:
Senior IC
Employment Type
Full Time
