Receptionist - CEMAST
Receptionist - CEMAST
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1 Vacancy
Job Description
Care to Join Us
We currently have an exciting opportunity for a passionate professional and enthusiastic Receptionist at CEMAST. You will be working Mon Tues and Thurs from 08.30 17.00 and half day Wed and Fri.
The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the below video.
Weoffer great benefits including;
- 30 daysleave per year (pro rata)
- Pension fund of up to 27.01% per annum.
- Regular training and development.
Duties:
- To provide a welcoming and professional front of house Reception Service for students staff and visitors.
- To take ownership of the entire College Reception area ensuring it is clean tidy welcoming and uptodate.
- To operate the College switchboard effectively to ensure that all CEMAST stakeholders have a positive interaction with the College.
- Monitor students identified on the HighRisk Attendance Register at key points during the College day via Pro Solution attendance reports and academic staff notifications.
- Make contact with parents/guardians/students as appropriate to ascertain the situation and log notes accordingly on student Pro Monitor records referring to Safeguarding/Health & Wellbeing staff as appropriate.
- To maintain appropriate records statistics and electronic data in connection with the service provided and complete all necessary administrative tasks to support this including the production of apprentice attendance reports for employers. .
- To support the PA and Operations Coordinator in the administrative tasks.
- To provide support which will allow students to succeed with their chosen qualification including the coordination of overall orders telephone calls and letters to students/parents and arranging meetings for parents where appropriate.
- Organisation of photocopying and maintenance of stationery stocks.
- Provide appropriate admin support for all teaching staff at CEMAST.
- Assist with the planning and organise all bespoke events (e.g. guest visits) and ensure that all allocated support staff are fully briefed and prepared to play their supporting roles.
- To attend and support College events including Open Evenings Welcome Days Advice Evenings and others as appropriate.
Skills/Experience:
- To demonstrate welldeveloped IT skills including wordprocessing and accurate database input. Teaching/tutoring/mentoring experience with apprentices part time or full time learners.
- To demonstrate excellent communication and interpersonal skills with staff students and visitors in person and over the phone. Organised with excellent communication skills.
To handle multiple enquiries via telephone email and in person and work flexibly.
- To be organised and be able to keep accurate records.
- To demonstrate previous experience of working within a Receptionist role.
- To demonstrate previous experience of working within in a customer service environment.
Qualifications:
- At least GCSE standard or equivalent including English and Maths at grade C or above and possess demonstrable IT skills.
- Customer Service qualifications
Ideal Attributes:
- To demonstrate a positive enthusiastic and welcoming attitude.
- To be sensitive to the needs of visitors staff and students and be able to communicate with them effectively.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
About us
Benefits
About us
The South Hampshire College Group (SHCG) is a dynamic purpose driven Further Education organisation with a commitment to Creating Better Futures for learners employers and communities within South Hampshire and beyond.
We pride ourselves on living our values Collaborative Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.
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