Director of Front Office - Waldorf Astoria Chicago
Director of Front Office - Waldorf Astoria Chicago
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune.
- Access to your pay when you need it through DailyPay
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
The annual salary range for this role is $8090K and is based on applicable and specialized experience and location.
#LIJB1
Nestled in the heart of Chicagos Gold Coast Waldorf Astoria Chicago epitomizes luxury and sophistication. Our commitment to personalized service attention to detail and an unwavering pursuit of excellence sets us apart making us a destination of choice for discerning travelers.
As the Director of Front Office you will play a pivotal role in overseeing the Front Office operations ensuring seamless guest arrivals departures and exceptional service throughout their stay. Your leadership will drive our team to uphold Waldorf Astorias standards elevate guest experiences and cultivate a culture of excellence and warmth.
What will I be doing
As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct and administer all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Initiate and implement marketing and upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implement and monitor all corporate marketing programs
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
#LIJG1
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
