Senior Accounts Receivable Specialist
Senior Accounts Receivable Specialist
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Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!
O.N.E Purpose:
Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $18.15 $20.00/hr based on experience
The Senior Accounts Receivable Specialist performs all followup and denial activities. Responsible for following up directly with commercial governmental and other payers to resolve claim payment issues to secure appropriate and timely reimbursement and response. Identifies trends in denied payments by insurance companies to remediate issues identifies changes with insurance company policies to ensure compliant billing communicates with other departments to resolve denial issues and submits technical and clinical appeals in a timely manner. Will mentor the AR Specialist team members to help develop and improve their skills in the follow up denials and appeals process. Follows up on clean claim delays from payors and adds issues to the escalation spreadsheets. Assists leadership with special projects for AR reduction and Cash Acceleration.
Essential Job Functions:
- Mentors AR Specialist team members to help develop and improve their skills in the denials and appeals process.
- Examines denied and other nonpaid claims to determine reason for discrepancies.
- Demonstrates initiative in resolving complex claims and proactively makes recommendations to management on specific trends or necessary interventions.
- Communicates directly with payers to follow up on outstanding claims files technical and clinical appeals resolves payment variances and ensures timely and accurate reimbursement.
- Provides guidance to other team members on resolving complex claims and filing appeals.
- Ability to identify with specific reason underpayments denials and cause of payment delay. Works with management to identify trend and address root causes of issues in the A/R.
- Takes meeting minutes for payor escalation calls and provides feedback to the AR associates key takeaways from the calls.
- Maintains a thorough understanding of federal and state regulations as well as payer specific requirements and takes appropriate action accordingly.
- Documents all activity accurately including contact names addresses phone numbers and other pertinent information in the clients host system and/or appropriate tracking system.
- Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management. Reviews escalations from other areas to AR as well as accounts that require escalation to other areas of Revenue Cycle. Assists the supervisor with DIBS calls as needed.
- Needs to be a strong problem solver and critical thinker to resolve accounts.
- Must meet productivity and quality standards as established by Ensemble.
- Performs other duties as assigned including projects.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Associates may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
Preferred Knowledge Skills and Abilities:
- Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel.
- Internal candidate must have met 120% Productivity and 98% Quality Assurance in each of the previous 3 months.
- External candidates must meet quality and productivity standards by day 90. Failure to meet this standard will result in demotion to AR Specialist and will become eligible to reapply for Sr AR Specialist 90 days following the demotion.
- Excellent verbal skills.
- Problem solving skills the ability to look at account and determine a plan of action for collection.
- Critical thinking skills the ability to comprehend tools provided for securing payment and apply them to differing accounts to result in payment.
- Adaptability to changing procedures and growing environment.
- Meet quality and productivity standards within timelines set forth in policies.
- Meet required attendance policies.
- 2 or 4year college degree.
- 1 or more years of relevant experience in medical collections physician/hospital operations AR Followup denials & appeals compliance provider relations or professional billing preferred.
- Knowledge of claims review and analysis.
- Working knowledge of revenue cycle. CRCR either upon hire or within 9 months of hire.
- Experience working the DDE Medicare system and using payer websites to investigate claim statuses.
- Working knowledge of medical terminology and/or insurance claim terminology.
Join an awardwinning company
Fivetime winner of Best in KLAS 202025
Black Book Researchs Top Revenue Cycle Management Outsourcing Solution
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
Energage Top Workplaces USA
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified
Innovation
WorkLife Flexibility
Leadership
Purpose Values
Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
- Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
- Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.
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Required Experience:
Senior IC
Employment Type
Full-Time
